Outage in Aurora Solar
Philippine-based users may experience degradation performance in accessing/loading Aurora.
Resolved MinorIncident Report
Please bear with us as we check this issue on the platform.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 09/10/2024 04:50AM
We have observed significant improvement in the platform for Philippine-based users and it appears the issue with the ISPs has now been resolved. We will now close this issue. We appreciate your patience and collaboration in this matter.
MONITORING
about 1 year ago - at 09/10/2024 03:21AM
Our team has identified that the issue is due to certain Internet Service Providers (ISPs) in the Philippines exhibiting poor connectivity to our servers.
IDENTIFIED
about 1 year ago - at 09/10/2024 02:33AM
Our team was able to confirm that the issue is caused by a third party partial outage and only Philippine-based users are affected.
INVESTIGATING
about 1 year ago - at 09/10/2024 02:15AM
Please bear with us as we check this issue on the platform.
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