Outage in Aurora Solar

Philippine-based users may experience degradation performance in accessing/loading Aurora.

Resolved Minor
September 09, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Please bear with us as we check this issue on the platform.
Components affected
Aurora Solar App

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/10/2024 04:50AM

We have observed significant improvement in the platform for Philippine-based users and it appears the issue with the ISPs has now been resolved. We will now close this issue. We appreciate your patience and collaboration in this matter.

MONITORING about 1 year ago - at 09/10/2024 03:21AM

Our team has identified that the issue is due to certain Internet Service Providers (ISPs) in the Philippines exhibiting poor connectivity to our servers.

IDENTIFIED about 1 year ago - at 09/10/2024 02:33AM

Our team was able to confirm that the issue is caused by a third party partial outage and only Philippine-based users are affected.

INVESTIGATING about 1 year ago - at 09/10/2024 02:15AM

Please bear with us as we check this issue on the platform.

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