Outage in Aurora Solar

Delay in Processing Expert Design Request

Resolved Major
October 06, 2025 - Started 16 days ago - Lasted about 6 hours
Official incident page

Incident Report

We’re currently experiencing an issue affecting the processing of Expert Design Requests, resulting in delays. Our Engineering team is aware and actively working to resolve the problem. We’ll share updates as soon as more information becomes available. Thank you for your patience.
Components affected
Aurora Solar App

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Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 10/06/2025 08:32PM

This incident has been resolved.

MONITORING 16 days ago - at 10/06/2025 06:45PM

Our team has resolved the issue, and the Designers team is actively working to complete the requests that were affected. We appreciate your patience as we work through these, and we’ll keep you updated as soon as normal operations resume. Thank you!

INVESTIGATING 16 days ago - at 10/06/2025 02:18PM

We’re currently experiencing an issue affecting the processing of Expert Design Requests, resulting in delays. Our Engineering team is aware and actively working to resolve the problem. We’ll share updates as soon as more information becomes available. Thank you for your patience.

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