Cloud Provider Issue Impacting US East Coast Customers

Services have been restored. We will continue to monitor the environment to ensure the issue does not reoccur. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you.

Our cloud provider has noted that some network errors are persisting and some services may continue to experience impact. We are still observing recovery for the vast majority of our customers and we will continue to monitor this issue over the next several hours.

We have observed recovery for the majority of our customers, however our cloud provider is continuing to work towards official complete restoration of all services. We will monitor this issue for the next several hours and confirm here once they have marked this completely resolved.

We are continuing to monitor and the majority of services for impacted customers is in full recovery. We will post an additional update here in 30 minutes.

Our Engineering team is monitoring recovery of all services for impacted customers.

On October 20, 2025, our Engineering team identified and reviewed an issue which impacted FGA US-1 core services

***Please note****: This specifically impacted those customer environments which are hosted on the US east coast.

Our cloud provider has confirmed that they have applied mitigation actions and our Engineering team is observing recovery from this issue. We will provide a final confirmation here once our cloud provider has declared that this has been fully remediated.