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Outage in Autodesk

Fusion | Generative Design | Moldflow Cloud Service | AutoCAD Online Services | Civil 3D Online Services

Resolved Minor
March 11, 2024 - Started about 2 years ago - Lasted about 15 hours
Official incident page

Incident Report

We are investigating an issue where customers are unable to purchase "Design Extension" workflows on Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/12/2024 04:12AM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

MONITORING about 2 years ago - at 03/12/2024 03:57AM

A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 2 years ago - at 03/12/2024 03:00AM

A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 2 years ago - at 03/12/2024 01:42AM

A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 2 years ago - at 03/12/2024 12:50AM

A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 2 years ago - at 03/11/2024 11:30PM

A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 2 years ago - at 03/11/2024 10:31PM

A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 2 years ago - at 03/11/2024 09:21PM

A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 2 years ago - at 03/11/2024 07:51PM

We have implemented a solution to resolve the issue where customers are/were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs. In addition, maps services (Bing Maps) is now successfully displaying in Civil 3D Online Services and AutoCAD Online Services. Our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED about 2 years ago - at 03/11/2024 07:27PM

We are continuing to investigate the issue where customers are unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs. In addition, maps services (Bing Maps) is also not displaying in Civil 3D Online Services and AutoCAD Online Services. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED about 2 years ago - at 03/11/2024 06:26PM

We are continuing to investigate the issue where customers are unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs. In addition, maps services (Bing Maps) is also not displaying in Civil 3D Online Services and AutoCAD Online Services. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to

IDENTIFIED about 2 years ago - at 03/11/2024 05:39PM

We are continuing to investigate the issue where customers are unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED about 2 years ago - at 03/11/2024 04:36PM

We have identified the cause of the issue where customers are unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, and rendering jobs. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 2 years ago - at 03/11/2024 03:19PM

We are continuing to investigate an issue where customers are unable to purchase 'Design Extension' workflows using a token or run Generative Design, Simulation, and rendering jobs on Fusion. We will provide an update within 60 minutes, or sooner if we have more information to share.

INVESTIGATING about 2 years ago - at 03/11/2024 02:16PM

We are continuing to investigate an issue where customers are unable to purchase "Design Extension" workflows on Fusion. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 2 years ago - at 03/11/2024 01:18PM

We are investigating an issue where customers are unable to purchase "Design Extension" workflows on Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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