Outage in Autodesk

Autodesk Build | Autodesk Docs (US Region)

Resolved Minor
January 15, 2025 - Started 21 days ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
Autodesk Build Autodesk Docs
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 01/17/2025 09:49AM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED 20 days ago - at 01/16/2025 07:13PM

We are continuing to work on resolving this issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 8 hours or sooner if we have more information to share.

IDENTIFIED 20 days ago - at 01/16/2025 03:39PM

We are continuing to work on resolving this issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 4 hours or sooner if we have more information to share.

IDENTIFIED 20 days ago - at 01/16/2025 11:04AM

We have identified the cause of the issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 4 hours or sooner if we have more information to share.

INVESTIGATING 20 days ago - at 01/16/2025 03:41AM

We are continuing to investigate an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 8 hours or sooner if we have more information to share.

INVESTIGATING 20 days ago - at 01/16/2025 01:56AM

We are continuing to investigate an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 90 minutes or sooner if we have more information to share.

INVESTIGATING 20 days ago - at 01/16/2025 12:18AM

We are continuing to investigate an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 90 minutes or sooner if we have more information to share.

INVESTIGATING 21 days ago - at 01/15/2025 11:24PM

We are continuing to investigate an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 21 days ago - at 01/15/2025 10:22PM

We are continuing to investigate an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 21 days ago - at 01/15/2025 09:30PM

We are continuing to investigate an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 21 days ago - at 01/15/2025 08:34PM

We are investigating an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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