Outage in Autodesk

Multiple Autodesk Products

Resolved Major
October 20, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

Incident Report

We are investigating an issue where customers are unable to login to multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
Autodesk A360 Autodesk A360 Mobile Autodesk ACC Admin Console Autodesk ACC Admin Console (Europe) Autodesk ACC AutoSpecs Autodesk APS - Data Exchange Autodesk APS - Data Management Autodesk APS - Design Automation Autodesk APS - Developer Portal Autodesk APS - Model Derivative Autodesk APS - Webhooks Autodesk AutoCAD Online Services Autodesk AutoCAD Web Autodesk App Store Autodesk BIM Collaborate Autodesk BIM Collaborate (Europe) Autodesk Build Autodesk Build (Europe) Autodesk Construction Cloud Data Connector Autodesk Construction Cloud Data Connector (Europe) Autodesk Docs Autodesk Docs (Europe) Autodesk Drive Autodesk Takeoff Autodesk Takeoff (Europe) Autodesk BIM 360 Account Administration Autodesk BIM 360 Account Administration (Europe) Autodesk BIM 360 Cost Management Autodesk BIM 360 Cost Management (Europe) Autodesk BIM 360 Design Collaboration Autodesk BIM 360 Design Collaboration (Europe) Autodesk BIM 360 Docs Autodesk BIM 360 Docs (Europe) Autodesk BIM 360 Field Autodesk BIM 360 Field (Europe) Autodesk BIM 360 Field Management Autodesk BIM 360 Field Management (Europe) Autodesk BIM 360 Insight Autodesk BIM 360 Insight (Europe) Autodesk BIM 360 Glue Autodesk BIM 360 Glue (Europe) Autodesk BIM 360 Model Coordination Autodesk BIM 360 Model Coordination (Europe) Autodesk BIM 360 Ops Autodesk BIM 360 Plan Autodesk BIM 360 Project Home Autodesk BIM 360 Project Home (Europe) Autodesk BIM 360 Project Management Autodesk BIM 360 Project Management (Europe) Autodesk BIM 360 Reporting Autodesk BIM 360 Reporting (Europe) Autodesk BIM 360 Team Mobile Autodesk BuildingConnected Autodesk CER v2 services Autodesk Character Generator Autodesk Civil 3D Online Services Autodesk Cloud Rendering Autodesk Collaboration for AutoCAD Plant 3D Autodesk Collaboration for AutoCAD Plant 3D (Europe) Autodesk Digital Workplace Autodesk Dynamo Machine Learning Autodesk Dynamo Package Manager Autodesk Fusion 360 Autodesk Fusion 360 Manage Autodesk Fusion 360 Mobile Autodesk Fusion Online Autodesk Fusion Team / BIM 360 Team Autodesk Generative Design Autodesk InfraWorks Autodesk Library.io Autodesk Licensing & Entitlement Autodesk My Profile and Settings Autodesk Plant Collaboration Services (based on BIM 360 Team) Autodesk Revit Cloud Model Upgrade Autodesk Revit Cloud Worksharing / Cloud Models Autodesk Revit Cloud Worksharing / Cloud Models (Europe) Autodesk Tinkercad

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/21/2025 02:34PM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED about 2 months ago - at 10/21/2025 01:42PM

We continue to work on resolving the issue with ACC Admin Console for Canada region and Manufacturing Data Model for APS. All other Autodesk products and services have now returned to normal operation. We will provide an update within 60 minutes or sooner if more information becomes available.

IDENTIFIED about 2 months ago - at 10/21/2025 12:30PM

We continue to work on resolving the issues impacting multiple Autodesk products and services. We are seeing increasingly positive signs of recovery, and many Autodesk products and services are returning to operational status. We will continue to monitor the situation closely and provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED about 2 months ago - at 10/21/2025 11:26AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. We are seeing increasingly positive signs of recovery, and many Autodesk products and services are returning to operational status. We will continue to monitor the situation closely and provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED about 2 months ago - at 10/21/2025 10:56AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. We are seeing increasingly positive signs of recovery, and many Autodesk products and services are returning to operational status. We will continue to monitor the situation closely and provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED about 2 months ago - at 10/21/2025 10:14AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. We are seeing increasingly positive signs of recovery, and many Autodesk products and services are returning to operational status. We will continue to monitor the situation closely and provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED about 2 months ago - at 10/21/2025 09:22AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. We are seeing increasingly positive signs of recovery, and many Autodesk products and services are returning to operational status. We will continue to monitor the situation closely and provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED about 2 months ago - at 10/21/2025 08:16AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 10/21/2025 07:31AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 10/21/2025 07:07AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 10/21/2025 06:34AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 10/21/2025 06:17AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 10/21/2025 05:32AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 10/21/2025 04:43AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 10/21/2025 03:53AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 10/21/2025 02:57AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. The intermittent login issues are now resolved. We will provide an update within 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 10/21/2025 01:34AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. The intermittent login issues are now resolved. We will provide an update within 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 10/21/2025 12:58AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. The intermittent login issues are now resolved. We will provide an update within 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 10/21/2025 12:23AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. The intermittent login issues are now resolved. We will provide an update within 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 10/20/2025 11:30PM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. Additionally, we are experiencing intermittent login issues which we are actively addressing. We will provide an update within 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 10/20/2025 10:41PM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 10/20/2025 09:57PM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 10/20/2025 09:26PM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 10/20/2025 08:58PM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 10/20/2025 08:29PM

Our third-party service provider continues to work on resolving the issues that are impacting multiple Autodesk products and services.

While many products and services have returned to normal operation, we are still in recovery mode, and various features within Autodesk products and services remain unavailable at this time.

We will provide an update within 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 10/20/2025 07:49PM

Our third-party service provider continues to work on resolving the issues that are impacting multiple Autodesk products and services.

While many products and services have returned to normal operation, we are still in recovery mode, and various features within Autodesk products and services remain unavailable at this time.

We will provide an update within 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 10/20/2025 07:17PM

Our third-party service provider continues to work on resolving the issues that are impacting multiple Autodesk products and services.

While many products and services have returned to normal operation, we are still in recovery mode, and various features within Autodesk products and services remain unavailable at this time.

We will provide an update within 30 minutes or sooner.

MONITORING about 2 months ago - at 10/20/2025 06:46PM

Our third-party service provider continues to work on resolving the issues that are impacting multiple Autodesk products and services.

While many products and services have returned to normal operation, we are still in recovery mode, and various features within Autodesk products and services remain unavailable at this time.
 
We will provide an update within 30 minutes or sooner.

MONITORING about 2 months ago - at 10/20/2025 05:24PM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 2 months ago - at 10/20/2025 04:20PM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 2 months ago - at 10/20/2025 03:14PM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 2 months ago - at 10/20/2025 02:16PM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 2 months ago - at 10/20/2025 01:33PM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 2 months ago - at 10/20/2025 12:45PM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 2 months ago - at 10/20/2025 11:53AM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 2 months ago - at 10/20/2025 10:53AM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products and our team is continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 2 months ago - at 10/20/2025 10:00AM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 2 months ago - at 10/20/2025 09:45AM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 2 months ago - at 10/20/2025 09:15AM

We are investigating a major service disruption caused by a third-party service provider that is affecting multiple Autodesk Products and Services. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 2 months ago - at 10/20/2025 08:30AM

We are investigating a service disruption caused by a third-party service provider that is affecting multiple Autodesk Products and Services. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 2 months ago - at 10/20/2025 08:00AM

We are investigating a service disruption that is affecting multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 2 months ago - at 10/20/2025 07:55AM

We are investigating an issue where customers are unable to login to multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

source IsDown ACC Cloud Collaboration Outage Issues Reports started 43 minutes before official outage was reported

Users report ACC Cloud repeatedly reloading, inability to open or sync models in Revit, and access errors suggesting account misconfigurations, with messages such as 'app_not_enabled_for_user' linked to Google Workspace emails.

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