Outage in Autodesk

Multiple Autodesk Products

Major
October 20, 2025 - Started about 6 hours ago
Official incident page

Incident Report

We are investigating an issue where customers are unable to login to multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
Autodesk BIM 360 Docs Autodesk BIM 360 Project Management (Europe) Autodesk BIM 360 Docs (Europe) Autodesk InfraWorks Autodesk Fusion 360 Autodesk BIM 360 Project Management Autodesk My Profile and Settings Autodesk Fusion Team / BIM 360 Team Autodesk BIM 360 Design Collaboration (Europe) Autodesk Character Generator Autodesk Generative Design Autodesk Plant Collaboration Services (based on BIM 360 Team) Autodesk BIM 360 Model Coordination Autodesk Takeoff (Europe) Autodesk Tinkercad Autodesk Cloud Rendering Autodesk A360 Autodesk BIM 360 Account Administration (Europe) Autodesk A360 Mobile Autodesk BIM 360 Account Administration Autodesk BIM 360 Model Coordination (Europe) Autodesk BIM 360 Design Collaboration Autodesk Takeoff Autodesk BIM 360 Project Home Autodesk Revit Cloud Model Upgrade Autodesk Fusion 360 Mobile Autodesk BIM 360 Glue (Europe) Autodesk BIM 360 Ops Autodesk Drive Autodesk Collaboration for AutoCAD Plant 3D (Europe) Autodesk Licensing & Entitlement Autodesk BIM 360 Field Management (Europe) Autodesk BuildingConnected Autodesk BIM 360 Glue Autodesk BIM Collaborate (Europe) Autodesk ACC Admin Console (Europe) Autodesk Docs Autodesk BIM 360 Reporting (Europe) Autodesk BIM 360 Insight (Europe) Autodesk Fusion Online Autodesk Construction Cloud Data Connector (Europe) Autodesk Digital Workplace Autodesk BIM 360 Field Management Autodesk BIM 360 Field (Europe) Autodesk Civil 3D Online Services Autodesk CER v2 services Autodesk BIM 360 Cost Management (Europe) Autodesk BIM 360 Reporting Autodesk Collaboration for AutoCAD Plant 3D Autodesk BIM 360 Insight Autodesk Library.io Autodesk BIM 360 Field Autodesk Construction Cloud Data Connector Autodesk ACC AutoSpecs Autodesk Docs (Europe) Autodesk BIM Collaborate Autodesk BIM 360 Plan Autodesk Fusion 360 Manage Autodesk Dynamo Package Manager Autodesk Dynamo Machine Learning Autodesk BIM 360 Team Mobile Autodesk BIM 360 Project Home (Europe) Autodesk BIM 360 Cost Management Autodesk ACC Admin Console Autodesk Build (Europe) Autodesk Revit Cloud Worksharing / Cloud Models Autodesk Build Autodesk Revit Cloud Worksharing / Cloud Models (Europe) Autodesk AutoCAD Online Services Autodesk APS - Webhooks Autodesk AutoCAD Web Autodesk App Store

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Latest Updates ( sorted recent to last )
MONITORING 27 minutes ago - at 10/20/2025 01:33PM

We are continuing to monitor for any further issues.

MONITORING about 1 hour ago - at 10/20/2025 12:45PM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 2 hours ago - at 10/20/2025 11:53AM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 3 hours ago - at 10/20/2025 10:53AM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products and our team is continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 4 hours ago - at 10/20/2025 10:00AM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING about 4 hours ago - at 10/20/2025 09:45AM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 5 hours ago - at 10/20/2025 09:15AM

We are investigating a major service disruption caused by a third-party service provider that is affecting multiple Autodesk Products and Services. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 6 hours ago - at 10/20/2025 08:30AM

We are investigating a service disruption caused by a third-party service provider that is affecting multiple Autodesk Products and Services. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 6 hours ago - at 10/20/2025 08:00AM

We are investigating a service disruption that is affecting multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 6 hours ago - at 10/20/2025 07:55AM

We are investigating an issue where customers are unable to login to multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

source IsDown ACC Cloud Collaboration Outage Issues Reports started 43 minutes before official outage was reported

Users report ACC Cloud repeatedly reloading, inability to open or sync models in Revit, and access errors suggesting account misconfigurations, with messages such as 'app_not_enabled_for_user' linked to Google Workspace emails.

Latest Autodesk outages

Autodesk Online Store - about 1 hour ago
ACC Admin Console (US, Australia, Canada, European Union, Germany, India, Japan and UK) - 3 days ago
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Autodesk Parameters Service - 4 days ago
BuildingConnected - 5 days ago

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