Outage in Autodesk

Multiple Autodesk Products

Resolved Major
October 20, 2025 - Started 26 days ago - Lasted 1 day
Official incident page

Incident Report

We are investigating an issue where customers are unable to login to multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
Autodesk BIM 360 Docs Autodesk BIM 360 Project Management (Europe) Autodesk BIM 360 Docs (Europe) Autodesk InfraWorks Autodesk Fusion 360 Autodesk BIM 360 Project Management Autodesk My Profile and Settings Autodesk Fusion Team / BIM 360 Team Autodesk BIM 360 Design Collaboration (Europe) Autodesk Character Generator Autodesk Generative Design Autodesk Plant Collaboration Services (based on BIM 360 Team) Autodesk BIM 360 Model Coordination Autodesk Takeoff (Europe) Autodesk Tinkercad Autodesk Cloud Rendering Autodesk A360 Autodesk BIM 360 Account Administration (Europe) Autodesk A360 Mobile Autodesk BIM 360 Account Administration Autodesk BIM 360 Model Coordination (Europe) Autodesk BIM 360 Design Collaboration Autodesk Takeoff Autodesk BIM 360 Project Home Autodesk Revit Cloud Model Upgrade Autodesk Fusion 360 Mobile Autodesk BIM 360 Glue (Europe) Autodesk BIM 360 Ops Autodesk Drive Autodesk Collaboration for AutoCAD Plant 3D (Europe) Autodesk Licensing & Entitlement Autodesk BIM 360 Field Management (Europe) Autodesk BuildingConnected Autodesk BIM 360 Glue Autodesk BIM Collaborate (Europe) Autodesk ACC Admin Console (Europe) Autodesk Docs Autodesk BIM 360 Reporting (Europe) Autodesk BIM 360 Insight (Europe) Autodesk Fusion Online Autodesk Construction Cloud Data Connector (Europe) Autodesk Digital Workplace Autodesk BIM 360 Field Management Autodesk BIM 360 Field (Europe) Autodesk Civil 3D Online Services Autodesk CER v2 services Autodesk BIM 360 Cost Management (Europe) Autodesk BIM 360 Reporting Autodesk Collaboration for AutoCAD Plant 3D Autodesk BIM 360 Insight Autodesk Library.io Autodesk BIM 360 Field Autodesk Construction Cloud Data Connector Autodesk ACC AutoSpecs Autodesk Docs (Europe) Autodesk BIM Collaborate Autodesk BIM 360 Plan Autodesk Fusion 360 Manage Autodesk Dynamo Package Manager Autodesk Dynamo Machine Learning Autodesk BIM 360 Team Mobile Autodesk BIM 360 Project Home (Europe) Autodesk BIM 360 Cost Management Autodesk ACC Admin Console Autodesk Build (Europe) Autodesk Revit Cloud Worksharing / Cloud Models Autodesk Build Autodesk Revit Cloud Worksharing / Cloud Models (Europe) Autodesk AutoCAD Online Services Autodesk APS - Webhooks Autodesk AutoCAD Web Autodesk App Store Autodesk APS - Data Management Autodesk APS - Developer Portal Autodesk APS - Design Automation Autodesk APS - Model Derivative Autodesk APS - Data Exchange

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 10/21/2025 02:34PM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED 25 days ago - at 10/21/2025 01:42PM

We continue to work on resolving the issue with ACC Admin Console for Canada region and Manufacturing Data Model for APS. All other Autodesk products and services have now returned to normal operation. We will provide an update within 60 minutes or sooner if more information becomes available.

IDENTIFIED 25 days ago - at 10/21/2025 12:30PM

We continue to work on resolving the issues impacting multiple Autodesk products and services. We are seeing increasingly positive signs of recovery, and many Autodesk products and services are returning to operational status. We will continue to monitor the situation closely and provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 25 days ago - at 10/21/2025 11:26AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. We are seeing increasingly positive signs of recovery, and many Autodesk products and services are returning to operational status. We will continue to monitor the situation closely and provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 25 days ago - at 10/21/2025 10:56AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. We are seeing increasingly positive signs of recovery, and many Autodesk products and services are returning to operational status. We will continue to monitor the situation closely and provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 25 days ago - at 10/21/2025 10:14AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. We are seeing increasingly positive signs of recovery, and many Autodesk products and services are returning to operational status. We will continue to monitor the situation closely and provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 25 days ago - at 10/21/2025 09:22AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. We are seeing increasingly positive signs of recovery, and many Autodesk products and services are returning to operational status. We will continue to monitor the situation closely and provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 25 days ago - at 10/21/2025 08:16AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED 26 days ago - at 10/21/2025 07:31AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED 26 days ago - at 10/21/2025 07:07AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED 26 days ago - at 10/21/2025 06:34AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED 26 days ago - at 10/21/2025 06:17AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED 26 days ago - at 10/21/2025 05:32AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED 26 days ago - at 10/21/2025 04:43AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED 26 days ago - at 10/21/2025 03:53AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED 26 days ago - at 10/21/2025 02:57AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. The intermittent login issues are now resolved. We will provide an update within 30 minutes or sooner.

IDENTIFIED 26 days ago - at 10/21/2025 01:34AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. The intermittent login issues are now resolved. We will provide an update within 30 minutes or sooner.

IDENTIFIED 26 days ago - at 10/21/2025 12:58AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. The intermittent login issues are now resolved. We will provide an update within 30 minutes or sooner.

IDENTIFIED 26 days ago - at 10/21/2025 12:23AM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. The intermittent login issues are now resolved. We will provide an update within 30 minutes or sooner.

IDENTIFIED 26 days ago - at 10/20/2025 11:30PM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. Additionally, we are experiencing intermittent login issues which we are actively addressing. We will provide an update within 30 minutes or sooner.

IDENTIFIED 26 days ago - at 10/20/2025 10:41PM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED 26 days ago - at 10/20/2025 09:57PM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED 26 days ago - at 10/20/2025 09:26PM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED 26 days ago - at 10/20/2025 08:58PM

We continue to work on resolving the issues impacting multiple Autodesk products and services. While many Autodesk products and services have returned to normal operation, we are still in recovery mode, and various features remain unavailable at this time. We will provide an update within 30 minutes or sooner.

IDENTIFIED 26 days ago - at 10/20/2025 08:29PM

Our third-party service provider continues to work on resolving the issues that are impacting multiple Autodesk products and services.

While many products and services have returned to normal operation, we are still in recovery mode, and various features within Autodesk products and services remain unavailable at this time.

We will provide an update within 30 minutes or sooner.

IDENTIFIED 26 days ago - at 10/20/2025 07:49PM

Our third-party service provider continues to work on resolving the issues that are impacting multiple Autodesk products and services.

While many products and services have returned to normal operation, we are still in recovery mode, and various features within Autodesk products and services remain unavailable at this time.

We will provide an update within 30 minutes or sooner.

IDENTIFIED 26 days ago - at 10/20/2025 07:17PM

Our third-party service provider continues to work on resolving the issues that are impacting multiple Autodesk products and services.

While many products and services have returned to normal operation, we are still in recovery mode, and various features within Autodesk products and services remain unavailable at this time.

We will provide an update within 30 minutes or sooner.

MONITORING 26 days ago - at 10/20/2025 06:46PM

Our third-party service provider continues to work on resolving the issues that are impacting multiple Autodesk products and services.

While many products and services have returned to normal operation, we are still in recovery mode, and various features within Autodesk products and services remain unavailable at this time.
 
We will provide an update within 30 minutes or sooner.

MONITORING 26 days ago - at 10/20/2025 05:24PM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING 26 days ago - at 10/20/2025 04:20PM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING 26 days ago - at 10/20/2025 03:14PM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING 26 days ago - at 10/20/2025 02:16PM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING 26 days ago - at 10/20/2025 01:33PM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING 26 days ago - at 10/20/2025 12:45PM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING 26 days ago - at 10/20/2025 11:53AM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products. A number of services have returned to operational, however, some are still recovering. We will continue to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING 26 days ago - at 10/20/2025 10:53AM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products and our team is continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING 26 days ago - at 10/20/2025 10:00AM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING 26 days ago - at 10/20/2025 09:45AM

The third-party service provider have implemented a solution to resolve the issue where customers are unable to login to multiple Autodesk products and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 26 days ago - at 10/20/2025 09:15AM

We are investigating a major service disruption caused by a third-party service provider that is affecting multiple Autodesk Products and Services. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 26 days ago - at 10/20/2025 08:30AM

We are investigating a service disruption caused by a third-party service provider that is affecting multiple Autodesk Products and Services. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 26 days ago - at 10/20/2025 08:00AM

We are investigating a service disruption that is affecting multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 26 days ago - at 10/20/2025 07:55AM

We are investigating an issue where customers are unable to login to multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

source IsDown ACC Cloud Collaboration Outage Issues Reports started 43 minutes before official outage was reported

Users report ACC Cloud repeatedly reloading, inability to open or sync models in Revit, and access errors suggesting account misconfigurations, with messages such as 'app_not_enabled_for_user' linked to Google Workspace emails.

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