Outage in Autodesk

AutoCAD Online Services | AutoCAD Web | Civil 3D Online Services | Fusion | Revit Cloud Worksharing / Cloud Models

Resolved Minor
December 07, 2025 - Started about 6 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue where customers in the Australia region are experiencing price discrepancies when accessing AutoCAD Online Services, AutoCAD Web, Civil 3D Online Services, Fusion, and Revit Cloud Worksharing/Cloud Models in the Autodesk Online Store. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Components affected
Autodesk AutoCAD Online Services Autodesk AutoCAD Web Autodesk Civil 3D Online Services Autodesk Fusion 360

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Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 12/08/2025 04:58AM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED about 5 hours ago - at 12/08/2025 04:05AM

We have identified the cause of the issue where customers in the Australia region are experiencing price discrepancies when accessing AutoCAD Online Services, AutoCAD Web, Civil 3D Online Services, Fusion, and Revit Cloud Worksharing/Cloud Models in the Autodesk Online Store. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 6 hours ago - at 12/08/2025 03:08AM

We are investigating an issue where customers in the Australia region are experiencing price discrepancies when accessing AutoCAD Online Services, AutoCAD Web, Civil 3D Online Services, Fusion, and Revit Cloud Worksharing/Cloud Models in the Autodesk Online Store. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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