Outage in Autodesk
Autodesk Support
Resolved MinorIncident Report
Summary AI Generated
Autodesk experienced a telephony issue where Sales Representatives were unable to make inbound or outbound calls through the Groove Dialer system in the US and Australia regions. The incident affected the company's sales calling capabilities for approximately 2.4 hours. The team identified the root cause and successfully resolved the issue, restoring full telephony functionality.
We’re currently experiencing an issue where Sales Representatives are unable to make inbound or outbound calls through Telephony (Groove Dialer) in the US and Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 02/24/2026 06:07AM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
IDENTIFIED
about 1 hour ago - at 02/24/2026 05:44AM
We have identified the cause of the issue where Sales Representatives are unable to make inbound or outbound calls through Telephony (Groove Dialer) in the US and Australia region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
about 2 hours ago - at 02/24/2026 04:44AM
We are continuing to investigate an issue where Sales Representatives are unable to make inbound or outbound calls through Telephony (Groove Dialer) in the US and Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
about 3 hours ago - at 02/24/2026 03:44AM
We’re currently experiencing an issue where Sales Representatives are unable to make inbound or outbound calls through Telephony (Groove Dialer) in the US and Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share
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