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Outage in Autodesk

Autodesk account

Resolved Minor
March 05, 2026 - Started about 1 month ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

Autodesk experienced a 27.5-hour incident where customers encountered significant latency in processing capacity usage events, causing delayed updates to their account capacity balances. The issue affected the Autodesk account system's ability to accurately reflect real-time usage data for customers. After identifying the root cause and implementing a fix, the service was fully restored.

We are investigating an issue where customers are experiencing latency in the processing of capacity usage events, resulting in delayed updates to capacity balances in Autodesk account. We are actively looking into this and will provide an update within 60 minutes or sooner as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/06/2026 12:09PM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED about 1 month ago - at 03/06/2026 06:24AM

We are continuing to work on resolving this issue where customers are experiencing latency in the processing of capacity usage events, resulting in delayed updates to capacity balances in Autodesk account. Our team is actively working to resolve the issue, and resolution is expected to take approximately 07 hours. We will provide an update within 07 hours or sooner if we have more information to share.

IDENTIFIED about 1 month ago - at 03/05/2026 09:02PM

We have identified the cause of the issue where customers are experiencing latency in the processing of capacity usage events, resulting in delayed updates to capacity balances in Autodesk account. Our team is actively working to resolve the issue, and resolution is expected to take approximately 20 hours. We will provide an update within 10 hours or sooner if we have more information to share.

INVESTIGATING about 1 month ago - at 03/05/2026 08:00PM

We are continuing to investigate an issue where customers are experiencing latency in the processing of capacity usage events, resulting in delayed updates to capacity balances in Autodesk account. We will provide an update within 90 minutes or sooner if more information becomes available.

INVESTIGATING about 1 month ago - at 03/05/2026 06:30PM

We are continuing to investigate an issue where customers are experiencing latency in the processing of capacity usage events, resulting in delayed updates to capacity balances in Autodesk account. We will provide an update within 90 minutes or sooner if more information becomes available.

INVESTIGATING about 1 month ago - at 03/05/2026 05:00PM

We are continuing to investigate an issue where customers are experiencing latency in the processing of capacity usage events, resulting in delayed updates to capacity balances in Autodesk account. We will provide an update within 90 minutes or sooner if more information becomes available.

INVESTIGATING about 1 month ago - at 03/05/2026 03:35PM

We are continuing to investigate an issue where customers are experiencing latency in the processing of capacity usage events, resulting in delayed updates to capacity balances in Autodesk account. We will provide an update within 90 minutes or sooner if more information becomes available.

INVESTIGATING about 1 month ago - at 03/05/2026 02:04PM

We are continuing to investigate an issue where customers are experiencing latency in the processing of capacity usage events, resulting in delayed updates to capacity balances in Autodesk account. We will provide an update within 90 minutes or sooner if more information becomes available.

INVESTIGATING about 1 month ago - at 03/05/2026 12:35PM

We are continuing to investigate an issue where customers are experiencing latency in the processing of capacity usage events, resulting in delayed updates to capacity balances in Autodesk account. We will provide an update within 90 minutes or sooner if more information becomes available.

INVESTIGATING about 1 month ago - at 03/05/2026 11:35AM

We are continuing to investigate an issue where customers are experiencing latency in the processing of capacity usage events, resulting in delayed updates to capacity balances in Autodesk account. We will provide an update within 60 minutes or sooner if more information becomes available.

INVESTIGATING about 1 month ago - at 03/05/2026 10:37AM

We are continuing to investigate an issue where customers are experiencing latency in the processing of capacity usage events, resulting in delayed updates to capacity balances in Autodesk account. We will provide an update within 60 minutes or sooner if more information becomes available.

INVESTIGATING about 1 month ago - at 03/05/2026 09:38AM

We are continuing to investigate an issue where customers are experiencing latency in the processing of capacity usage events, resulting in delayed updates to capacity balances in Autodesk account. We will provide an update within 60 minutes or sooner if more information becomes available.

INVESTIGATING about 1 month ago - at 03/05/2026 08:42AM

We are investigating an issue where customers are experiencing latency in the processing of capacity usage events, resulting in delayed updates to capacity balances in Autodesk account. We are actively looking into this and will provide an update within 60 minutes or sooner as more information becomes available.

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