Outage in Autodesk
Autodesk Assistant
Resolved MinorIncident Report
Summary AI Generated
A subset of Autodesk customers experienced issues connecting with Autodesk Support through the 'Create a case' and 'Live chat' features in the Autodesk Assistant. The incident affected customers' ability to access support services for approximately 2.4 hours. The issue was resolved and all support connectivity features were restored.
We are currently investigating an issue where a subset of customers are unable to connect with Autodesk Support using ‘Create a case’ or ‘Live chat’ features via the Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/06/2026 04:02PM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
INVESTIGATING
about 1 month ago - at 03/06/2026 03:07PM
We are continuing to investigate an issue where a subset of customers are unable to connect with Autodesk Support using ‘Create a case’ or ‘Live chat’ features via the Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
about 1 month ago - at 03/06/2026 01:42PM
We are currently investigating an issue where a subset of customers are unable to connect with Autodesk Support using ‘Create a case’ or ‘Live chat’ features via the Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share
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