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Outage in Autodesk

Autodesk | Hub | Help

Minor
March 18, 2026 - Started about 16 hours ago
Official incident page

Incident Report

We are investigating an issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 4 hours ago - at 03/19/2026 10:37AM

We are continuing to work on resolving this issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 5 hours or sooner if we have more information to share.

IDENTIFIED about 8 hours ago - at 03/19/2026 06:30AM

We are continuing to work on resolving this issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 4 hours or sooner if we have more information to share.

IDENTIFIED about 9 hours ago - at 03/19/2026 05:26AM

We are continuing to work on resolving this issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED about 13 hours ago - at 03/19/2026 01:36AM

We are continuing to work on resolving this issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 4 hours or sooner if we have more information to share.

IDENTIFIED about 14 hours ago - at 03/19/2026 12:44AM

We have identified the cause of the issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 15 hours ago - at 03/18/2026 11:34PM

We are continuing to investigate where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 16 hours ago - at 03/18/2026 10:25PM

We are investigating an issue where customers are experiencing issues when searching for Autodesk product documentation under “Refine by Knowledge Source” in the Autodesk Help Hub (https://help.autodesk.com) across multiple product versions (2024–2026). Product documentation remains accessible through in-product help or by browsing directly via the Autodesk.com website. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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