Outage in Autodesk
Autodesk Online Store
Resolved MinorIncident Report
Summary AI Generated
The Autodesk Online Store experienced a checkout issue where customers were unable to place orders due to zero tax being displayed during the checkout process. This prevented customers from completing their purchases through the online store. The incident was resolved after 1.5 hours of investigation.
We are investigating an issue where customers are unable to place orders resulting in zero tax being displayed while checkout in the Autodesk Online Store. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 2 hours ago - at 03/20/2026 11:15PM
We are continuing to investigate an issue where some customers are unable to place orders resulting in zero tax being displayed while checkout in the Autodesk Online Store. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
about 3 hours ago - at 03/20/2026 10:15PM
We are investigating an issue where customers are unable to place orders resulting in zero tax being displayed while checkout in the Autodesk Online Store. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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