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Outage in Autodesk

Autodesk Docs (Germany | Australia | Canada | India | Japan | UK | US region)

Resolved Minor
March 24, 2026 - Started 23 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Autodesk Docs experienced a service disruption lasting 2.8 hours where customers were unable to upload files and encountered significant delays when processing projects. The issue initially affected the US region but later expanded to multiple regions including Germany, Australia, Canada, India, Japan, and the UK. The root cause was identified and the service was fully restored.

We are investigating reports where customers are unable to upload files and experiencing latency in processing projects in Autodesk Docs in the US region. We will provide an update within 60 minutes or sooner if more information becomes available.
Components affected
Autodesk Docs

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 03/24/2026 07:29PM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED 23 days ago - at 03/24/2026 06:17PM

We have identified the cause of the issue where customers are unable to upload files and experiencing latency in processing projects in Autodesk Docs across multiple regions. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 23 days ago - at 03/24/2026 05:17PM

We are continuing to investigate reports where customers are unable to upload files and experiencing latency in processing projects in Autodesk Docs across multiple regions. We will provide an update within 60 minutes or sooner if more information becomes available.

INVESTIGATING 23 days ago - at 03/24/2026 04:46PM

We are investigating reports where customers are unable to upload files and experiencing latency in processing projects in Autodesk Docs in the US region. We will provide an update within 60 minutes or sooner if more information becomes available.

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