Outage in Autodesk
Autodesk Online Store
Resolved MinorIncident Report
Summary AI Generated
Autodesk Online Store experienced an issue where customers in the European Union region were unable to complete orders using NBE Pay by Invoice for new payer setups, with orders being declined during the payment process. The incident affected the online purchasing experience for EU customers attempting to set up new invoice payment arrangements. The issue was resolved after 3.4 hours of investigation and remediation efforts.
We are investigating an issue where customers are experiencing order declines for NBE Pay by Invoice (new payer setup) in Autodesk Online Store in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 04/16/2026 07:36PM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
INVESTIGATING
about 1 hour ago - at 04/16/2026 07:18PM
We are continuing to investigate an issue where customers are experiencing order declines for NBE Pay by Invoice (new payer setup) in Autodesk Online Store in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
about 2 hours ago - at 04/16/2026 06:17PM
We are continuing to investigate an issue where customers are experiencing order declines for NBE Pay by Invoice (new payer setup) in Autodesk Online Store in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
about 3 hours ago - at 04/16/2026 05:15PM
We are continuing to investigate an issue where customers are experiencing order declines for NBE Pay by Invoice (new payer setup) in Autodesk Online Store in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
about 4 hours ago - at 04/16/2026 04:19PM
We are investigating an issue where customers are experiencing order declines for NBE Pay by Invoice (new payer setup) in Autodesk Online Store in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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