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Outage in Autodesk

Autodesk Online Store

Resolved Minor
April 16, 2026 - Started about 4 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Autodesk Online Store experienced an issue where customers in the European Union region were unable to complete orders using NBE Pay by Invoice for new payer setups, with orders being declined during the payment process. The incident affected the online purchasing experience for EU customers attempting to set up new invoice payment arrangements. The issue was resolved after 3.4 hours of investigation and remediation efforts.

We are investigating an issue where customers are experiencing order declines for NBE Pay by Invoice (new payer setup) in Autodesk Online Store in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 04/16/2026 07:36PM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

INVESTIGATING about 1 hour ago - at 04/16/2026 07:18PM

We are continuing to investigate an issue where customers are experiencing order declines for NBE Pay by Invoice (new payer setup) in Autodesk Online Store in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 2 hours ago - at 04/16/2026 06:17PM

We are continuing to investigate an issue where customers are experiencing order declines for NBE Pay by Invoice (new payer setup) in Autodesk Online Store in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 3 hours ago - at 04/16/2026 05:15PM

We are continuing to investigate an issue where customers are experiencing order declines for NBE Pay by Invoice (new payer setup) in Autodesk Online Store in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 4 hours ago - at 04/16/2026 04:19PM

We are investigating an issue where customers are experiencing order declines for NBE Pay by Invoice (new payer setup) in Autodesk Online Store in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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