Outage in Autodesk
Autodesk Assistant
Resolved MinorIncident Report
Summary AI Generated
Autodesk experienced a 2.2-hour outage where customers were unable to access the Autodesk Assistant feature across multiple products including Fusion, AutoCAD Web, and Revit Cloud Worksharing/Cloud Models. Users also reported issues with BIM 360 not loading properly during the incident. The issue was identified and subsequently resolved by Autodesk's engineering team.
We are investigating an issue where customers are unable to access the Autodesk Assistant feature within Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 04/29/2026 10:09AM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
IDENTIFIED
about 1 hour ago - at 04/29/2026 09:40AM
We are continuing to work on resolving this issue where customers are unable to access the Autodesk Assistant feature within Fusion. We subsequently determined that the cause of this issue was also affecting the Autodesk Assistant feature within AutoCAD Web and Revit Cloud Worksharing / Cloud Models. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
IDENTIFIED
about 2 hours ago - at 04/29/2026 08:42AM
We have identified the cause of the issue where customers are unable to access the Autodesk Assistant feature within Fusion. We subsequently determined that the cause of this issue was also affecting the Autodesk Assistant feature within AutoCAD Web and Revit Cloud Worksharing / Cloud Models. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
about 3 hours ago - at 04/29/2026 07:59AM
We are investigating an issue where customers are unable to access the Autodesk Assistant feature within Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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