Fusion Mobile

**AUTODESK EVENT ANALYSIS**
**Incident Number:** #coe-inc144792-ftmob-p
**Incident Date:** June 02, 2026

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**Summary**
On June 2, 2026, between 6:30 AM PDT and June 3, 2026, at 6:30 AM PDT, Autodesk experienced a service disruption that prevented customers from uploading files using Fusion on mobile devices. The issue was caused by a backend service update that introduced an incompatibility with the mobile upload process. Customers using Fusion Mobile were affected during this time.

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**Impacted Services**

* Fusion Mobile – File Upload Functionality

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**Root Cause**

* A backend service update changed the upload destination address provided to Fusion Mobile, switching it to a new format that the mobile app was not designed to handle, resulting in failed file uploads for affected users.
* The issue was resolved by reverting the backend service update to restore the previous upload behavior, which fully recovered file upload functionality for Fusion Mobile users.

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**Autodesk Actions**
Autodesk has completed a post-incident analysis of the event and identified the following actions:

* Autodesk will strengthen its release validation process to ensure that backend service changes are tested for compatibility with mobile applications before being deployed to production.
* Autodesk will enhance its logging capabilities to better capture user impact data during future incidents, allowing teams to respond more quickly and accurately assess the scope of any service disruption.

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Thank you for your patience and understanding.

On June 2, 2026 at 6:30 AM PDT, Autodesk identified an issue where customers were experiencing failures while uploading files using the Fusion Mobile. Once the issue was resolved on June 3, 2026 at 6:30 AM PDT, the Fusion Mobile returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.