Autodesk experienced a 50-minute service disruption affecting customers' ability to activate serial number licenses and generate network license files through the Account portal and RegisterOnce system. The issue prevented users from completing essential licensing operations required to access Autodesk software. The problem was successfully resolved after investigation and remediation efforts.
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The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating an issue where customers are experiencing issues activating serial number licenses and generating network license files in Account portal and RegisterOnce. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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