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Outage in Autodesk

Autodesk account

Resolved Minor
September 15, 2026 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Autodesk experienced a 2-hour incident where customers encountered intermittent errors when updating payment methods or completing purchases through Checkout. The issue was identified and actively worked on before being fully resolved. No further action is required from affected users.

We are investigating an issue where customers are experiencing intermittent errors when updating their payment method through the Autodesk account or completing a purchase through Checkout. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 09/15/2026 01:56PM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED 2 days ago - at 09/15/2026 01:00PM

We have identified the cause of the issue where customers are experiencing intermittent errors when updating their payment method through the Autodesk account or completing a purchase through Checkout. Our team is actively working on resolving this as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.

INVESTIGATING 2 days ago - at 09/15/2026 11:59AM

We are investigating an issue where customers are experiencing intermittent errors when updating their payment method through the Autodesk account or completing a purchase through Checkout. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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