Outage in Autodesk
Forma Mobile App
Resolved MinorIncident Report
Summary AI Generated
Autodesk's Forma Mobile App was inaccessible to users on iOS version 17 for approximately 22 hours, while users on other iOS versions and Android devices remained unaffected. The root cause was identified early in the incident, though resolution took an extended period of active investigation and remediation. The issue was fully resolved on October 9, 2026.
We are investigating an issue where customers are unable to access Forma Mobile App on iOS version 17. Customers using other supported iOS versions or Android devices are not affected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 10/09/2026 03:11PM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
IDENTIFIED
about 3 hours ago - at 10/09/2026 02:04PM
We have identified the cause of the issue where customers are unable to access Forma Mobile App on iOS version 17. Customers using other supported iOS versions or Android devices are not affected. Our team is actively working on resolving this as quickly as possible. We will provide an update within 6 hours or sooner if we have more information to share.
IDENTIFIED
about 9 hours ago - at 10/09/2026 08:09AM
We have identified the cause of the issue where customers are unable to access Forma Mobile App on iOS version 17. Customers using other supported iOS versions or Android devices are not affected. Our team is actively working on resolving this as quickly as possible. We will provide an update within 6 hours or sooner if we have more information to share.
IDENTIFIED
about 13 hours ago - at 10/09/2026 04:03AM
We have identified the cause of the issue where customers are unable to access Forma Mobile App on iOS version 17. Customers using other supported iOS versions or Android devices are not affected. Our team is actively working on resolving this as quickly as possible. We will provide an update within 4 hours or sooner if we have more information to share.
IDENTIFIED
about 16 hours ago - at 10/09/2026 01:01AM
We are continuing to work on resolving this issue where customers are unable to access Forma Mobile App on iOS version 17. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 3 hours or sooner if we have more information to share.
IDENTIFIED
about 18 hours ago - at 10/08/2026 11:38PM
We are continuing to work on resolving this issue customers are unable to access Forma Mobile App on iOS version 17. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 2 hours or sooner if we have more information to share.
IDENTIFIED
about 20 hours ago - at 10/08/2026 09:30PM
We are continuing to work on resolving this issue customers are unable to access Forma Mobile App on iOS version 17. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 2 hours or sooner if we have more information to share.
IDENTIFIED
about 21 hours ago - at 10/08/2026 08:30PM
We are continuing to work on resolving this issue customers are unable to access Forma Mobile App on iOS version 17. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 60 minutes or sooner if we have more information to share.
IDENTIFIED
about 22 hours ago - at 10/08/2026 07:31PM
We are continuing to work on resolving this issue customers are unable to access Forma Mobile App on iOS version 17. Customers using other supported iOS versions or Android devices are not affected. We will provide an update within 60 minutes or sooner if we have more information to share.
IDENTIFIED
about 23 hours ago - at 10/08/2026 06:25PM
We have identified the cause of the issue where customers are unable to access Forma Mobile App on iOS version 17. Customers using other supported iOS versions or Android devices are not affected. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
INVESTIGATING
about 24 hours ago - at 10/08/2026 05:25PM
We are investigating an issue where customers are unable to access Forma Mobile App on iOS version 17. Customers using other supported iOS versions or Android devices are not affected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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