Outage in Autopilot Journeys

Issue with journey processing and other slowness

Resolved Minor
May 17, 2023 - Started over 2 years ago
Official incident page

Incident Report

We are investigating an issue with slow journey processing and publishing. We believe our database provider is experiencing issue and will update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/17/2023 01:50PM

This incident has been resolved.

MONITORING over 2 years ago - at 05/17/2023 12:52PM

Systems are back to performing as normal. We have found the cause of the issue and are working to prevent this from happening again.

MONITORING over 2 years ago - at 05/17/2023 12:21PM

The system is returning to normal and we are monitoring closely to ensure performance continues and things catch up.

IDENTIFIED over 2 years ago - at 05/17/2023 11:23AM

We are still working on resolving the performance issues.

IDENTIFIED over 2 years ago - at 05/17/2023 10:05AM

We have found that there is an issue with our database and we are working to restore full functionality.

INVESTIGATING over 2 years ago - at 05/17/2023 09:04AM

We are investigating an issue with slow journey processing and publishing. We believe our database provider is experiencing issue and will update as soon as we have more information.

Latest Autopilot Journeys outages

Delay trigger and action shapes experiencing degraded performance - about 2 months ago
Change of status page - 5 months ago
Cloud Server Provider Network Issue - 10 months ago
Cloud Database Provider Latency - about 1 year ago
Cloud Database Provider Latency - about 1 year ago

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