Outage in Auvik Networks

Service Degraded - Discovery Consolidation on US6 Cluster

Resolved Minor
February 03, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

Affected Services: Discovery Consolidation Cluster(s): US6 Description: We are currently experiencing degraded performance with the consolidation of devices. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Impact: Users may experience issues with new device discovery and consolidation. Services: Alerting is not impacted. Next Steps: We will provide updates as more information becomes available or by 19:30 UTC. Thank you for your patience as we work to restore full functionality.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 02/03/2025 09:56PM

Affected Services: Discovery Consolidation
Cluster(s): US6

Description:
The issue affecting Discovery Consolidation has been fully resolved. Normal service has been restored, and all systems are now operating as expected.

Impact:
Users should no longer experience any issues related to this incident.

Next Steps:
We are preparing a detailed Root Cause Analysis (RCA) report to provide further insights into the incident and preventive measures. Thank you for your patience, and we apologize for any inconvenience caused.

MONITORING about 1 month ago - at 02/03/2025 08:42PM

Affected Services: Discovery Consolidation
Cluster(s): US6

Description:
Our team has implemented a fix for the issue affecting the consolidation of devices, and the performance consolidation of devices is returning to normal. We are monitoring the situation to ensure stability and confirm that the service remains fully functional.

Impact:
Service is returning to normal; however, we continue monitoring for irregularities.
Services Alerting was not impacted.

Next Steps:
We will provide a final update once we confirm the issue is fully resolved.

Thank you for your patience, and we apologize for any inconvenience caused.

IDENTIFIED about 1 month ago - at 02/03/2025 08:31PM

Affected Services: Discovery Consolidation
Cluster(s): US6

Description:
Our team has identified the root cause of the degraded performance affecting new device discovery consolidation.
Cluster(s): US6. We are currently investigating a solution to restore normal service levels.

Impact:
While we work on the resolution, users will continue to experience device discovery and consolidation.
Services: Alerting is not impacted.

Next Steps:
Our team is actively working to resolve the issue and will provide updates as progress is made or within the next hour

Thank you for your patience as we work to restore full functionality.

INVESTIGATING about 1 month ago - at 02/03/2025 07:42PM

Affected Services: Discovery Consolidation
Cluster(s): US6

Description:
We are currently experiencing degraded performance with the consolidation of devices. Our team is still actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact:
Users may experience issues with new device discovery and consolidation.
Services: Alerting is not impacted.

Next Steps:
We will provide updates as more information becomes available or by 20:30 UTC.

Thank you for your patience as we work to restore full functionality.

INVESTIGATING about 1 month ago - at 02/03/2025 07:23PM

Affected Services: Discovery Consolidation
Cluster(s): US6

Description:
We are currently experiencing degraded performance with the consolidation of devices. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact:
Users may experience issues with new device discovery and consolidation.
Services: Alerting is not impacted.

Next Steps:
We will provide updates as more information becomes available or by 19:30 UTC.

Thank you for your patience as we work to restore full functionality.

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