Service Degraded - Cloud Ping check not working for some tenants

Affected Services: Cloud Ping Check
Cluster(s): All Clusters

Description:
We are currently experiencing degraded performance with the Cloud Ping Service check. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact:
Users should no longer experience any issues related to this incident.

Next Steps:
We are preparing a detailed Root Cause Analysis (RCA) report to provide further insights into the incident and preventive measures. Thank you for your patience, and we apologize for any inconvenience caused.

Affected Services: Cloud Ping Check
Cluster(s): All Clusters

Description:
We are currently experiencing degraded performance with the Cloud Ping Service check. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact:
Service should operate normally; however, we continue monitoring for any irregularities.
Services: All other monitoring, alerting, maps and integrations are not impacted.


Next Steps:
We will provide a final update once we confirm the issue is fully resolved.

Thank you for your patience, and we apologize for any inconvenience caused.

Affected Services: All alerts
Cluster(s): All Clusters

The alerting maintenance window has been ended. alerts will now flow as intended

Thank you for your patience as we work to restore full functionality.

Affected Services: All alerts
Cluster(s): All Clusters

Auvik is posting an emergency maintenance window to disable alerts starting at 19:00 UTC. Alerts are scheduled to be re-enabled by 20:00 UTC

Thank you for your patience as we work to restore full functionality.

Affected Services: Cloud Ping Check
Cluster(s): All Clusters

Description:
We are currently experiencing degraded performance with the Cloud Ping Service check. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact:
Users may experience excessive false alerts. Resources failing over from US3 may affect alerting in other clusters.
Services: All other monitoring, alerting, maps and integrations are not impacted.

Next Steps:
Our team is actively working to resolve the issue and will provide updates as progress is made or by 19:00 UTC

Thank you for your patience as we work to restore full functionality.

Affected Services: Cloud Ping Check
Cluster(s): US3

Description:
We are currently experiencing degraded performance with the Cloud Ping Service check. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact:
Users may experience excessive false alerts.
Services: All other monitoring, alerting, maps and integrations are not impacted.

Auvik recommends you disable your Cloud Ping Check and any customized Cloud Ping Check alerts until the problem is resolved,

Next Steps:
We will provide updates as more information becomes available or by 18:00 UTC

Thank you for your patience as we work to restore full functionality.

Affected Services: Cloud Ping Check
Cluster(s): US3

Description:
We are currently experiencing degraded performance with the Cloud Ping Service check. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact:
Users may experience excessive false alerts.
Services: All other monitoring, alerting, maps and integrations are not impacted.

Next Steps:
We will provide updates as more information becomes available or within the next hour

Thank you for your patience as we work to restore full functionality.