Users are having issues connecting to Auvik

The connectivity issues with the site and collectors have been fully resolved, and services are operating as expected.

Impact:
Customers should no longer experience any related issues. If you continue to experience issues, please report them to Auvik Support.

“If RCA is applicable, state: We will be posting an RCA as a follow-up.
If not, state: ‘No RCA will be provided for this incident.’”

We have applied changes to address the issue. Services appear to be operating normally, and we are monitoring closely for stability.

Impact:
Collector connection services should be operating normally; however, if you continue to encounter problems, please report them to Auvik Support.

Next Steps:
A final update will be posted once we confirm the resolution.

Our team has identified a suspected cause of the connection issues and is taking steps to remediate the issue.

Impact:
Customers who experienced the 500 errors are now remedied.
Connection issues after installing a Windows collector are still being investigated. Users may continue to experience the collector not connecting to the site.

The following services are not affected: monitoring and alerting.
Please report any related issues to Auvik Support so we can track and assist further.

Next Steps:
We are applying mitigation measures and will provide updates on progress.

We are currently investigating reports of sites receiving 500 errors affecting site access.

Impact:
Customers may experience an inability to connect to their site(s)or have collectors connect.

Next Steps:
Our team is working to identify contributing factors. Updates will follow as more information becomes available.