Service Degradation – Some Customers Experiencing Login Issues After Maintenance

The incident has been fully resolved, and all services are operating normally.

Customers should no longer experience any login issues. If you continue to experience problems, please don't hesitate to contact Auvik Support.

We will provide a Root Cause Analysis (RCA) once it is available.

Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue.

Impact:
A significant number of customers are encountering errors when they log in to Auvik.
Access for users on the US1, US2, US3, US4, US5, AU1, CA1, EU1, EU2 clusters has been restored.
We are working our way through the remaining cluster, US6.

The following services are not affected: Monitoring, alerting, or PSA integrations
Please report any related issues to Auvik Support so we can track and assist further.

Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue.

Impact:
A significant number of customers are encountering errors when they log in to Auvik.
Access for users on the US1, US2, US3, US5, AU1, CA1, EU1, EU2 clusters has been restored.
We are working our way through the remaining clusters US4 and US6

The following services are not affected: Monitoring, alerting, or PSA integrations
Please report any related issues to Auvik Support so we can track and assist further.

Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue.

Impact:
A significant number of customers are encountering errors when they log in to Auvik.
Access for users on the US1, US3, and US5 clusters has been restored.
We are working our way through the remaining clusters

The following services are not affected: Monitoring, alerting, or PSA integrations
Please report any related issues to Auvik Support so we can track and assist further.

Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue.

Impact:
A significant number of customers are encountering errors when they log in to Auvik.
Access for these users is currently being restored.
The following services are not affected: Monitoring, alerting, or PSA integrations
Please report any related issues to Auvik Support so we can track and assist further.

Next Steps:
We are implementing mitigation measures and will provide progress updates as they become available.

Our team has identified a suspected cause of the interruption of user authorization to sites and is taking steps to remediate the issue.

Impact:
A significant number of customers are receiving errors when they log into Auvik
The following services are not affected: Monitoring, alerting, or PSA integrations
Please report any related issues to Auvik Support so we can track and assist further.

Next Steps:
We are implementing mitigation measures and will provide progress updates as they become available.

Description:
During our recent maintenance window, a subset of user accounts were inadvertently disabled. We are actively working to identify affected users and restore access as quickly as possible.

Impact:
Some customers may experience login issues when accessing their sites.
Monitoring and alerting capabilities remain fully operational and are not impacted.

Next Steps:
Restoration efforts are ongoing. Updates will follow as more information becomes available.

We appreciate your patience as we work to restore full functionality.