Outage in Auvik Networks
Incident Title
Resolved MajorIncident Report
Summary AI Generated
Auvik Networks experienced a major outage on the US4 cluster on September 3, 2026, lasting approximately 1.2 hours, during which customers on that cluster were unable to access their sites. The team identified the cause, applied mitigation measures, and monitored recovery as sites gradually came back online. All services were fully restored by 8:18 AM ET, with all other clusters unaffected throughout the incident.
We are currently investigating reports of an outage affecting sites on the US4 cluster.
Impact:
Customers may experience loss of services on these sites
All other clusters are functioning properly.
Next Steps:
Our team is working to identify contributing factors. We will share updates as more information becomes available.
Components affected
Auvik Networks us4.my.auvik.comTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 09/03/2026 12:18PM
The incident has been fully resolved, and all services are operating normally.
Customers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support.
We will provide a Root Cause Analysis (RCA) once it is available.
MONITORING
15 days ago - at 09/03/2026 12:04PM
We have applied changes to address the issue. Services appear to be operating normally, with the remaining site recovering. We are monitoring closely for stability.
Impact:
Services should be operating normally; however, if you continue to encounter problems, please report them to Auvik Support.
Next Steps:
We will post a final update once we confirm the resolution.
IDENTIFIED
15 days ago - at 09/03/2026 11:52AM
Customer Impact:
Customers on the US4 cluster may remain unable to access their sites while the system recovers. All other clusters are operating normally.
Current Status:
Sites are recovering properly and becoming available.
Next Steps:
We are monitoring the system’s recovery and will provide another update as more information becomes available.
If you continue to experience issues, please contact Auvik Support so we can track the impact and assist you.
IDENTIFIED
15 days ago - at 09/03/2026 11:21AM
Customer Impact:
Customers on the US4 cluster may remain unable to access their sites while the system recovers. All other clusters are operating normally.
Current Status:
Our team has identified a potential cause of the outage and is applying mitigation measures.
Next Steps:
We are monitoring the system’s recovery and will provide another update as more information becomes available.
If you continue to experience issues, please contact Auvik Support so we can track the impact and assist you.
INVESTIGATING
15 days ago - at 09/03/2026 11:12AM
We are currently investigating reports of an outage affecting sites on the US4 cluster.
Impact:
Customers may experience loss of services on these sites
All other clusters are functioning properly.
Next Steps:
Our team is working to identify contributing factors. We will share updates as more information becomes available.
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