Outage in Auvik Networks
Service Disruption - AU1 Cluster Sites
Resolved MajorIncident Report
Summary AI Generated
Auvik Networks experienced a 47-minute major service disruption on August 27, 2026, affecting availability for sites hosted on the AU1 cluster (au1.my.auvik.com), while all other clusters remained unaffected. The team identified the cause, applied mitigation measures, and restored availability before confirming full resolution by 9:30 AM ET. All services are now operating normally, with a Root Cause Analysis to follow.
We are investigating reports of availability issues affecting sites hosted on the AU1 cluster.
Customer Impact
Customers on the AU1 cluster may experience service interruptions. All other clusters are unaffected.
Next Steps
Our team is working to identify the contributing factors. We will share another update as we learn more.
Components affected
Auvik Networks au1.my.auvik.comTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/27/2026 01:30PM
The incident has been fully resolved, and all services are operating normally.
Customers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support.
We will provide a Root Cause Analysis (RCA) once it is available.
MONITORING
2 days ago - at 08/27/2026 01:03PM
Our team has applied mitigation measures, and we have restored availability for sites hosted on the AU1 cluster. Some sites continue to recover. We are monitoring the environment to confirm continued stability.
Impact
Customers should no longer experience service interruptions. All other clusters remain unaffected.
Please report any related issues to Auvik Support so we can track them and provide further assistance.
Next Steps
We will continue monitoring and provide another update once we have confirmed the issue is fully resolved.
IDENTIFIED
2 days ago - at 08/27/2026 12:52PM
Our team has identified a suspected cause of the availability issues affecting sites hosted on the AU1 cluster and is taking steps to resolve it.
Impact
Customers on the AU1 cluster may continue to experience service interruptions. All other clusters remain unaffected.
Please report any related issues to Auvik Support so we can track them and provide further assistance.
Next Steps
We are applying mitigation measures and will provide updates on our progress.
INVESTIGATING
2 days ago - at 08/27/2026 12:46PM
We are investigating reports of availability issues affecting sites hosted on the AU1 cluster.
Customer Impact
Customers on the AU1 cluster may experience service interruptions. All other clusters are unaffected.
Next Steps
Our team is working to identify the contributing factors. We will share another update as we learn more.
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