Outage in Avid
Pro Tools is unable to open existing Cloud Projects (CPIB-548)
Resolved MajorIncident Report
For some users on some systems, Pro Tools indicates that it is not connected to the internet even if it is. We are working to identify the cause of this issue and will provide further updates when we have them.
Need to monitor Avid outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 11/20/2023 08:03PM
This issue is now resolved. Projects are now able to be accessed successfully.
INVESTIGATING
about 2 years ago - at 11/16/2023 07:53PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 years ago - at 11/15/2023 09:38PM
We have resolved the issue that leads to sign in failure for Pro Tools, however we are seeing that opening existing cloud projects leads to a stalled "Checking project status" or "Waiting for download to begin" dialog. We are continuing to investigate and will provide further updates when available.
INVESTIGATING
over 2 years ago - at 11/14/2023 11:13PM
For some users on some systems, Pro Tools indicates that it is not connected to the internet even if it is. We are working to identify the cause of this issue and will provide further updates when we have them.
Latest Avid outages
Pro Tools and Collaboration performance spikes - 10 months ago
Connectivity issues reported for all Cloud products - 11 months ago
Connectivity issues reported for all Cloud products - over 1 year ago
Crowdstrike update impacting Avid services - over 1 year ago
Avid Link Desktop Synchronization issue - about 2 years ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5850 services available
Integrations with
