Outage in Avigilon

Reduced TURN server redundancy - U.S. West and Central Regions

Resolved Minor
September 03, 2025 - Started 11 days ago - Lasted 1 day

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Outage Details

We are currently investigating an incident in our U.S. West Coast data center that has resulted in some TURN servers being offline. Some customers in this region may see connectivity warning banners and slightly extended connection times when viewing camera video. All video recording and other Alta Video features are functioning normally.
Latest Updates ( sorted recent to last )
INVESTIGATING 11 days ago - at 09/03/2025 09:00AM

We are currently investigating an incident in our U.S. West Coast data center that has resulted in some TURN servers being offline. Some customers in this region may see connectivity warning banners and slightly extended connection times when viewing camera video. All video recording and other Alta Video features are functioning normally.

IDENTIFIED 11 days ago - at 09/03/2025 09:43AM

We are continuing to work on a fix for this incident.

MONITORING 11 days ago - at 09/03/2025 12:49PM

We have successfully restored service on all affected TURN servers.

Latest Avigilon outages

Brief service interruptions - about 1 month ago
Deployment Management Portal was experiencing Single Sign On problems due a third party outage. - 3 months ago
Some customers are unable to access their deployments - 4 months ago
Inability to add cameras. Users may see connectivity warnings. - 4 months ago
Some cloud features may be unavailable - 7 months ago

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