Outage in Avigilon
Reduced TURN server redundancy - U.S. West and Central Regions
Resolved Minor
September 03, 2025 - Started 8 months ago
- Lasted 1 day
Incident Report
We are currently investigating an incident in our U.S. West Coast data center that has resulted in some TURN servers being offline. Some customers in this region may see connectivity warning banners and slightly extended connection times when viewing camera video. All video recording and other Alta Video features are functioning normally.
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Latest Updates ( sorted recent to last )
INVESTIGATING
8 months ago - at 09/03/2025 09:00AM
We are currently investigating an incident in our U.S. West Coast data center that has resulted in some TURN servers being offline. Some customers in this region may see connectivity warning banners and slightly extended connection times when viewing camera video. All video recording and other Alta Video features are functioning normally.
IDENTIFIED
8 months ago - at 09/03/2025 09:43AM
We are continuing to work on a fix for this incident.
MONITORING
8 months ago - at 09/03/2025 12:49PM
We have successfully restored service on all affected TURN servers.
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