Outage in Award Force

Known issues with slowness and some tasks failing/timing out

Resolved Minor
January 11, 2024 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware of some users experiencing slowness in using Award Force, including pages like payments not working as expected. We are working towards a resolution as our top priority. Thank you for your patience and understanding.
Components affected
Award Force application

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/11/2024 06:45PM

We identified the issue and applied a fix. The system is back to normal. Thank you for your patience.

INVESTIGATING almost 2 years ago - at 01/11/2024 03:28PM

We are aware of some users experiencing slowness in using Award Force, including pages like payments not working as expected. We are working towards a resolution as our top priority. Thank you for your patience and understanding.

Latest Award Force outages

Issues accessing application - 8 months ago
Login code not displaying for non English accounts - almost 2 years ago
Issue with forms not loading - almost 2 years ago
Issue with some labels displaying incorrectly - almost 2 years ago
**Issue affecting US based accounts only** - almost 2 years ago

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