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Outage in AWS

Elevated Error Rates and Latency - US-West

Resolved Minor
October 12, 2023 - Started over 2 years ago - Lasted about 2 hours

Incident Report

We are currently investigating elevated error rates and latencies for file system requests experienced by EFS mount targets in a single Availability Zone (usgw1-az2) in the US-GOV-WEST-1 Region. EFS mount targets in other Availability Zones are unaffected, so you can continue to access regional EFS Standard file systems using those.
Components affected
Amazon Elastic File System

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Latest Updates ( sorted recent to last )
UPDATE over 2 years ago - at 10/12/2023 06:04PM

We have mitigated this issue for ~70% of affected resources. We expect to complete mitigation in approximately 45 minutes. Customers will see recovery as our mitigation efforts continue. We will provide another update by 12:00 PM PDT.

UPDATE over 2 years ago - at 10/12/2023 05:14PM

We have identified the root cause of the elevated error rates and latencies for file system requests experienced by EFS mount targets in a single Availability Zone (usgw1-az2) in the US-GOV-WEST-1 Region. Our current mitigation efforts are expected to take approximately 90 minutes.

EFS mount targets in other Availability Zones continue to be unaffected. For the affected Availability Zone (usgw1-az2), you can restore access by deleting and re-creating your EFS file system's mount target in that Availability Zone.

We will provide another update by 11:00 AM PDT.

UPDATE over 2 years ago - at 10/12/2023 04:58PM

We are currently investigating elevated error rates and latencies for file system requests experienced by EFS mount targets in a single Availability Zone (usgw1-az2) in the US-GOV-WEST-1 Region. EFS mount targets in other Availability Zones are unaffected, so you can continue to access regional EFS Standard file systems using those.

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