Outage in AWS

Cognito Authentication Errors - N. Virginia

Resolved Minor
December 12, 2024 - Started 11 months ago - Lasted about 2 hours

Incident Report

We are investigating increased authentication errors in the US-EAST-1 Region.

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Latest Updates ( sorted recent to last )
UPDATE 11 months ago - at 12/13/2024 03:37AM

We are beginning to see signs of recovery. Customers may continue to receive ‘TooManyRequestsException“ while we work toward full resolution. We recommend continuing to retry any failed requests and will provide more information shortly. We expect full recovery within the next 30 minutes.

UPDATE 11 months ago - at 12/13/2024 03:17AM

We can confirm increased error rates for Amazon Cognito in the US-EAST-1 Region. We believe we have isolated the root cause to one of two potential issues. We are actively working in parallel to mitigate the issue, while continuing to verify the root cause. During this time, customers may be experiencing 400 Errors, receiving the error 'TooManyRequestsException'. We will provide an update within 30 minutes, or sooner if we have additional information to share. At this stage, we expect to see signs of recovery within the next 60 minutes.

UPDATE 11 months ago - at 12/13/2024 02:52AM

We are investigating increased authentication errors in the US-EAST-1 Region.

source IsDown Cognito service outage in US-East-1 Reports started about 1 hour before official outage was reported

Cognito users in US-East-1 experience login failures and 'Too many requests' errors, indicating a potential overload or outage.

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