Outage in AWS

Increased Error Rates and Latencies - Stockholm

Resolved Minor
February 13, 2025 - Started 10 months ago - Lasted about 5 hours

Incident Report

We are investigating increased error rates and latencies for AWS Services in the EU-NORTH-1 Region.
Components affected
Amazon API Gateway Amazon API Gateway (eu-north-1) Amazon Athena Amazon Athena (eu-north-1) Amazon CloudWatch Amazon CloudWatch (eu-north-1) Amazon CloudWatch RUM Amazon CloudWatch RUM (eu-north-1) Amazon Cognito Amazon Cognito (eu-north-1) Amazon DynamoDB Amazon DynamoDB (eu-north-1) Amazon EC2 Amazon EC2 (eu-north-1) Amazon ECR Amazon ECR (eu-north-1) Amazon ECS Amazon ECS (eu-north-1) Amazon EKS Amazon EKS (eu-north-1) Amazon ELB Amazon ELB (eu-north-1) Amazon EMR Amazon EMR (eu-north-1) Amazon ElastiCache Amazon ElastiCache (eu-north-1) Amazon EventBridge Amazon EventBridge (eu-north-1) Amazon GuardDuty Amazon GuardDuty (eu-north-1) Amazon Kinesis Data Streams Amazon Kinesis Data Streams (eu-north-1) Amazon Kinesis Firehose Amazon Kinesis Firehose (eu-north-1) Amazon Lightsail Amazon Lightsail (eu-north-1) Amazon Location Service Amazon Location Service (eu-north-1) Amazon Managed Service for Prometheus Amazon Managed Service for Prometheus (eu-north-1) Amazon Managed Streaming for Apache Kafka Amazon Managed Streaming for Apache Kafka (eu-north-1) Amazon Managed Workflows for Apache Airflow Amazon Managed Workflows for Apache Airflow (eu-north-1) Amazon MQ Amazon MQ (eu-north-1) Amazon Neptune Amazon Neptune (eu-north-1) Amazon OpenSearch Service Amazon OpenSearch Service (eu-north-1) Amazon Redshift Amazon Redshift (eu-north-1) Amazon RDS Amazon RDS (eu-north-1) Amazon Route 53 Amazon SageMaker Amazon SageMaker (eu-north-1) Amazon SES Amazon SES (eu-north-1) Amazon SNS Amazon SNS (eu-north-1) Amazon SQS Amazon SQS (eu-north-1) Amazon S3 Amazon S3 (eu-north-1) Amazon SWF Amazon SWF (eu-north-1) AWS Application Migration Service AWS Application Migration Service (eu-north-1) AWS AppSync AWS AppSync (eu-north-1) AWS Client VPN AWS Client VPN (eu-north-1) AWS Cloud9 AWS Cloud9 (eu-north-1) AWS CloudFormation AWS CloudFormation (eu-north-1) AWS CloudShell AWS CloudTrail AWS CloudTrail (eu-north-1) AWS CodeArtifact AWS CodeArtifact (eu-north-1) AWS CodeBuild AWS CodeBuild (eu-north-1) AWS CodeCommit AWS CodeCommit (eu-north-1) AWS CodeDeploy AWS CodeDeploy (eu-north-1) AWS CodePipeline AWS CodePipeline (eu-north-1) AWS Config AWS Config (eu-north-1) AWS Database Migration Service AWS Database Migration Service (eu-north-1) AWS DataSync AWS DataSync (eu-north-1) AWS EB AWS EB (eu-north-1) AWS Elastic Disaster Recovery AWS Elastic Disaster Recovery (eu-north-1) AWS Elemental AWS Elemental (eu-north-1) AWS Firewall Manager AWS Firewall Manager (eu-north-1) AWS Global Accelerator AWS Glue AWS Glue (eu-north-1) AWS IoT Core AWS IoT Core (eu-north-1) AWS IoT Device Management AWS Lake Formation AWS Lake Formation (eu-north-1) AWS NAT Gateway AWS NAT Gateway (eu-north-1) AWS Network Firewall AWS Network Firewall (eu-north-1) AWS Resource Groups AWS Resource Groups Tagging API AWS Resource Groups Tagging API (eu-north-1) AWS Secrets Manager AWS Secrets Manager (eu-north-1) AWS Security Hub AWS Security Hub (eu-north-1) AWS Service Catalog AWS Service Catalog (eu-north-1) AWS Site-to-Site VPN AWS Site-to-Site VPN (eu-north-1) AWS Step Functions AWS Step Functions (eu-north-1) AWS Storage Gateway AWS Storage Gateway (eu-north-1) AWS Systems Manager AWS Systems Manager (eu-north-1) AWS Transit Gateway AWS Transit Gateway (eu-north-1) AWS WAF Multiple services Multiple services (eu-north-1) AWS Resource Explorer AWS Resource Explorer (eu-north-1) AWS AppConfig AWS AppConfig (eu-north-1) Amazon CloudWatch Synthetics Amazon CloudWatch Synthetics (eu-north-1) AWS CloudShell (eu-north-1) Amazon EMR Serverless Amazon EMR Serverless (eu-north-1) Amazon EventBridge Scheduler Amazon EventBridge Scheduler (eu-north-1) AWS Fargate AWS Fargate (eu-north-1) AWS IoT Device Management (eu-north-1) AWS Transfer Family AWS Transfer Family (eu-north-1) Amazon VPC Lattice Amazon VPC Lattice (eu-north-1)

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Latest Updates ( sorted recent to last )
UPDATE 10 months ago - at 02/14/2025 02:56AM

Our mitigation efforts are working as expected. We are currently working on steps to accelerate this and will update resolution status as we progress. Customers are requested to retry any failed requests until full recovery is seen. We will provide an update by 8:30 PM PST or earlier if available.

UPDATE 10 months ago - at 02/14/2025 02:17AM

The error rates and latencies for AWS Services in the EU-NORTH-1 Region continue to remain stable as we work towards full recovery. We will continue to provide updates until the error rates and latencies have returned to normal levels.

UPDATE 10 months ago - at 02/14/2025 01:38AM

We are seeing significant signs of recovery for most AWS Services. We continue to monitor for full recovery of all AWS Services and impacts. We recommend customers retry any failed requests.

UPDATE 10 months ago - at 02/14/2025 01:07AM

We are continuing to see recovery for error rates and latencies for multiple AWS Services in the EU-NORTH-1 Region. We are monitoring the network and as we work towards full recovery, some requests may continue to timeout or be throttled. We recommend customers retry failed requests where possible. We will continue to provide additional information as we have it, or within the next 60 minutes.

UPDATE 10 months ago - at 02/14/2025 12:31AM

We are seeing early signs of recovery for error rates and latencies for multiple AWS Services in the EU-NORTH-1 Region. As we work toward full recovery, some requests may continue to timeout or be throttled. We recommend customers retry failed requests where possible. We will continue to provide additional information as we have it, or within the next 60 minutes.

UPDATE 10 months ago - at 02/13/2025 11:55PM

We can confirm increased error rates and latencies for multiple AWS Services in the EU-NORTH-1 Region. This is due to a networking issue that we are actively working to mitigate as quickly as possible, and have all engineers engaged at this time. This issue is not impacting connectivity to and from the region, but is impacting intra-region traffic. During this time, the bulk of the impact will be contained to eun1-az3, but some individual services and operations may be impacted in other zones in the EU-NORTH-1 Region. If possible, we recommend weighting traffic away from AZ eun1-az3. We will provide an additional update within the next 45 minutes, or sooner if we have additional information to share.

UPDATE 10 months ago - at 02/13/2025 11:35PM

We are investigating increased error rates and latencies for AWS Services in the EU-NORTH-1 Region.

source IsDown Service outage with widespread internal errors Reports started 5 minutes before official outage was reported

Users report total outage, inaccessible management console, sign-in issues, and persistent 500 Internal Server Errors affecting both console and ALB.

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