Outage in AWS
Increased Error Rates - Sao Paulo
Resolved Minor
March 14, 2025 - Started about 1 year ago
- Lasted 31 minutes
Incident Report
We are investigating increased API error rates for the EC2 APIs in the SA-EAST-1 Region. This is mainly affecting the RunInstance API. During this time, customers may receive a 500 Response from the API and an error in the AWS Management Console when attempting to launch new instances. This issue will also affect other AWS Services that call RunInstances in their workflows. We are actively working on identifying the root cause. We recommend retrying requests where possible. We will provide another update by 3:30 PM PDT, or sooner if we have additional information to share.
Components affected
Amazon EC2 Amazon EC2 (sa-east-1) Amazon ELB Amazon ELB (sa-east-1) Amazon EMR Amazon EMR (sa-east-1) Amazon Redshift Amazon Redshift (sa-east-1) Amazon SageMaker Amazon SageMaker (sa-east-1) Amazon WorkSpaces Amazon WorkSpaces (sa-east-1) AWS CloudShell AWS DataSync AWS DataSync (sa-east-1) AWS Glue AWS Glue (sa-east-1) AWS CloudShell (sa-east-1)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 1 year ago - at 03/14/2025 10:07PM
We are investigating increased API error rates for the EC2 APIs in the SA-EAST-1 Region. This is mainly affecting the RunInstance API. During this time, customers may receive a 500 Response from the API and an error in the AWS Management Console when attempting to launch new instances. This issue will also affect other AWS Services that call RunInstances in their workflows. We are actively working on identifying the root cause. We recommend retrying requests where possible. We will provide another update by 3:30 PM PDT, or sooner if we have additional information to share.
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