Outage in AWS
Elevated Packet Loss - Mumbai
Resolved Minor
July 31, 2026 - Started about 7 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
AWS experienced elevated network packet loss affecting Direct Connect connectivity in the Mumbai (AP-SOUTH-1) region for approximately 1.4 hours. The root cause was a misconfiguration in a routing assignment system for network devices, which disrupted connectivity for Direct Connect users, including reported inability to reach network resources. Engineers identified the issue and began gradual recovery efforts, expecting full restoration within 30 minutes of the fix being applied.
We can confirm elevated network packet loss, impacting AWS Direct Connect connectivity in AP-SOUTH-1 Region. Our engineering team was automatically engaged at 9:54 AM to begin investigating the issue. There are no workarounds available at this time. We will provide another update by 11:30 AM PDT.
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Latest Updates ( sorted recent to last )
UPDATE
about 6 hours ago - at 07/31/2026 06:27PM
We have identified the root cause to be related to a change made to a configuration system responsible for assigning routes to the devices. We have begun the work to reduce the packet loss that is impacting AWS Direct Connect in the AP-SOUTH-1 Region, and we expect recovery to take place gradually over the next 30 minutes. As we gain confidence in these efforts, we will seek to parallelize our efforts to speed recovery. We will provide another update by 12:00 PM PDT.
UPDATE
about 7 hours ago - at 07/31/2026 05:33PM
We can confirm elevated network packet loss, impacting AWS Direct Connect connectivity in AP-SOUTH-1 Region. Our engineering team was automatically engaged at 9:54 AM to begin investigating the issue. There are no workarounds available at this time. We will provide another update by 11:30 AM PDT.
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