Outage in AWS
Degraded Contact Handling
Resolved Minor
December 07, 2021 - Started almost 4 years ago
- Lasted 4 months
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Outage Details
8:53 AM PST We are experiencing degraded Contact handling by agents in the US-EAST-1 Region.
9:08 AM PST We are experiencing degraded Contact handling by agents in the US-EAST-1 Region. Agents may experience issues logging in or being connected with end-customers.
9:18 AM PST We can confirm degraded Contact handling by agents in the US-EAST-1 Region. Agents may experience issues logging in or being connected with end-customers.
4:47 PM PST We are seeing improvements to contact handling in the US-EAST-1 Region. We are continuing to work towards resolution
5:10 PM PST Between 7:25 AM PST and 4:47 PM PST we experienced degraded Contact handling, increased user login errors, and increased API error rates in the US-EAST-1 Region. During this time, end-customers may have experienced delays or errors when placing a call or starting a chat, and agents may have experienced issues logging in or being connected with end-customers. The issue has been resolved and the service is operating normally.
9:08 AM PST We are experiencing degraded Contact handling by agents in the US-EAST-1 Region. Agents may experience issues logging in or being connected with end-customers.
9:18 AM PST We can confirm degraded Contact handling by agents in the US-EAST-1 Region. Agents may experience issues logging in or being connected with end-customers.
4:47 PM PST We are seeing improvements to contact handling in the US-EAST-1 Region. We are continuing to work towards resolution
5:10 PM PST Between 7:25 AM PST and 4:47 PM PST we experienced degraded Contact handling, increased user login errors, and increased API error rates in the US-EAST-1 Region. During this time, end-customers may have experienced delays or errors when placing a call or starting a chat, and agents may have experienced issues logging in or being connected with end-customers. The issue has been resolved and the service is operating normally.
Components affected
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