Amazon Connect Status. Is Amazon Connect Down?

Check if Amazon Connect is down, official outages, user-reported issues, and outages map.

Is Amazon Connect down right now?

AWS status updated

Amazon Connect is working normally

IsDown checked Amazon Connect status on at , and appears to be operational. We've received 0 user reports in the past 24 hours. IsDown collects in real-time Amazon Connect status data from official sources and user reports.

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Amazon Connect service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
AWS Outage Map

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Amazon Connect recent outages and downtime history

IsDown has tracked 9 incidents for Amazon Connect since started monitoring AWS status in May 2020. We collect data from 4670+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Amazon Connect outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 20, 2025
09:31 AM UTC
Minor
Increased Error Rates and Latencies - N. Virginia
We are investigating increased error rates and latencies for multiple AWS services in the US-EAST...
about 13 hours
Oct 20, 2025
07:11 AM UTC
Minor
Increased Error Rates and Latencies - N. Virginia
We are investigating increased error rates and latencies for multiple AWS services in the US-EAST...
about 16 hours
Aug 13, 2025
06:59 PM UTC
Minor
Increased error rates and increased latencies - US-West
We are investigating increased error rates and increased latencies in the US-GOV-WEST-1 Region.
23 minutes
Aug 13, 2025
05:56 PM UTC
Minor
Increased error rates and increased latencies - US-West
We are investigating increased error rates and increased latencies in the US-GOV-WEST-1 Region.
about 1 hour
Aug 13, 2025
05:56 PM UTC
Minor
Increased error rates and increased latencies - US-East
We are investigating increased error rates and increased latencies in the US-GOV-EAST-1 Region.
about 1 hour
Jul 30, 2024
10:40 PM UTC
Minor
Increased API Error Rates - N. Virginia
We are seeing increased error rates and latencies for some service APIs within the US-EAST-1 regi...
about 6 hours
May 15, 2024
03:19 AM UTC
Minor
Intermittent Inbound Call Connection Failures - N. Virginia
Beginning at approximately 5:26 PM PDT, we began seeing failures to some inbound calls to the US-...
about 1 hour
Jun 13, 2023
08:05 PM UTC
Minor
Increased Error Rates
We are experiencing degraded contact handling in the US-EAST-1 Region. Callers may fail to connec...
about 1 hour
Jun 13, 2023
07:08 PM UTC
Minor
Increased Error Rates and Latencies
We are investigating increased error rates and latencies in the US-EAST-1 Region.
about 4 hours
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User comments about Amazon Connect status

See what users are saying about Amazon Connect issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Amazon Connect is not working.

  • Elizabeth - I cannot view some items. All my saved addresses are gone. Error pages keep appearing..

  • I cant log in. Giving me an error message "An error occurred. Please try again in a few minutes.".

  • Vannesa - The customer cannot hear me, but I can hear them—no issues on our side..

  • bob - Amazon customer service not working. been trying for hours..

  • Cathy - Amazon internet unavailable on TV and cell phone for over an hour today and several times yesterday and the day before .

  • Thomas - US-East-1 region is having issues with inbound calls getting phone menus..

Amazon Connect components or services current status

Component Status
Amazon Connect (Canada-Central) OK
Amazon Connect (Cape Town) OK
Amazon Connect (Frankfurt) OK
Amazon Connect (London) OK
Amazon Connect (Montreal) OK
Amazon Connect (N. Virginia) OK
Amazon Connect (Oregon) OK
Amazon Connect (Seoul) OK
Amazon Connect (Singapore) OK
Amazon Connect (Sydney) OK
Amazon Connect (Tokyo) OK
Amazon Connect (US-West) OK

Amazon Connect is a cloud-based contact center service that enables businesses to manage customer communications across multiple channels.

Monitoring AWS since May 2020

Amazon Connect is part of AWS. Check the AWS's status.

Need help? Try here:
Support at website.
Check their status page.

5 incidents in 2025

Frequently Asked Questions

Is Amazon Connect down today?

Amazon Connect isn't down. You can check Amazon Connect status and incident details on the top of the page. IsDown continuously monitors Amazon Connect official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Amazon Connect status?

Amazon Connect is currently operational. You can check Amazon Connect status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Amazon Connect outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Amazon Connect down today or just slow?

Currently there's no report of Amazon Connect being slow. Check on the top of the page if there are any reported problems by other users.

How are Amazon Connect outages detected?

IsDown monitors the Amazon Connect official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Amazon Connect having an outage right now?

Amazon Connect last outage was on October 20, 2025 with the title "Increased Error Rates and Latencies - N. Virginia"

How IsDown compares to DownDetector when monitoring AWS?

IsDown and DownDetector help users determine if AWS is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about AWS's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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