Outage in AWS

Intermittent Inbound Call Connection Failures - N. Virginia

Resolved Minor
May 15, 2024 - Started 6 months ago - Lasted about 1 hour

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Outage Details

Beginning at approximately 5:26 PM PDT, we began seeing failures to some inbound calls to the US-EAST-1 Region. Impacted callers may have heard continued ringing, or silence. We have identified the issue and are working towards full mitigation. We will provide you with the next update by 9:00 PM PDT.
Latest Updates ( sorted recent to last )
UPDATE 6 months ago - at 05/15/2024 03:52AM

We verified that some customers are experiencing inbound call failures to the US-EAST-1 Region. Our monitoring systems identified the issue at 5:26 PM PDT, at which time our Engineers were automatically engaged. We have identified the root cause to be related to a networking configuration on a subset of our fleet, and we are actively working to add capacity with the corrected configuration. We will provide another update by 9:30 PM PDT, or sooner if we have additional information to share.

UPDATE 6 months ago - at 05/15/2024 03:19AM

Beginning at approximately 5:26 PM PDT, we began seeing failures to some inbound calls to the US-EAST-1 Region. Impacted callers may have heard continued ringing, or silence. We have identified the issue and are working towards full mitigation. We will provide you with the next update by 9:00 PM PDT.

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