Increased Error Rates with Directory Services AD Connector or Managed AD

12:06 PM PST We continue to investigate increased error rates for some customers using Directory Services AD Connector or Managed AD with Amazon SSO in US-EAST-1 Region. This is also impacting some services, like Amazon WorkSpaces, that can be configured to use Directory Services for user authentication. Some customers may begin to see signs of recovery. Customers using other Active Directory functionality are not impacted at this time.

2:29 PM PST We continue to resolve increased error rates for Directory Services AD or Managed AD, impacting some services like Amazon WorkSpaces that can be configured to use Directory Services for user authentication. We are prioritizing the most impacted directories to expedite resolution. Additional customers will see recovery as resolution takes place. Customers using other Active Directory functionality are not impacted at this time.

4:09 PM PST Our mitigation efforts are working as expected and we are making steady progress toward recovery of error rates for Directory Services AD or Managed AD, impacting some services like Amazon WorkSpaces that can be configured to use Directory Services for user authentication. We continue to prioritize the most impacted directories to expedite resolution. Additional customers will see recovery as resolution takes place. Customers using other Active Directory functionality are not impacted at this time.

5:57 PM PST Between 4:09 AM and 5:00 PM PST we experienced increased error rates for some customers using Directory Services AD Connector or Managed AD with Directory Services in US-EAST-1 Region. This also impacted some services, like Amazon WorkSpaces, that can be configured to use Directory Services for user authentication. The issue has been resolved and the service is operating normally. Customers using other Active Directory functionality were not impacted by this issue. If you experience any issues with this service or need further assistance, please contact AWS Support.