Outage in AWS
Pinpoint Sending/Receiving Delays
Resolved Minor
January 14, 2022 - Started about 4 years ago
- Lasted 2 months
Incident Report
10:39 AM PST We can confirm increased error rates and delivery latency for a subset of Pinpoint customers sending and receiving SMS messages via US toll-free numbers and some long codes. We are working with our partners to resolve this issue, and will continue to provide updates until the issue is fully resolved.
10:53 AM PST We can confirm that long codes are not impacted, only US toll-free numbers are impacted. We continue to work with our partners to fully resolve this issue.
11:12 AM PST We are seeing early signs of recovery, and continue to work with our downstream partners to fully resolve the issue.
11:42 AM PST We can confirm that the sending and receiving of SMS messages for US toll free numbers has recovered. However, we continue to see issues with delivery receipts being delayed and are working with our downstream partners to resolve the issue.
2:43 PM PST Between 5:14 AM and 11:38 AM PST, we experienced increased delivery latency while sending and receiving SMS messages using US toll-free numbers. Starting at 5:14 AM SMS message delivery receipts were delayed. These delays will continue while we work with our downstream partners through the backlog of delayed delivery receipts. The issues have been resolved and the service is operating normally.
10:53 AM PST We can confirm that long codes are not impacted, only US toll-free numbers are impacted. We continue to work with our partners to fully resolve this issue.
11:12 AM PST We are seeing early signs of recovery, and continue to work with our downstream partners to fully resolve the issue.
11:42 AM PST We can confirm that the sending and receiving of SMS messages for US toll free numbers has recovered. However, we continue to see issues with delivery receipts being delayed and are working with our downstream partners to resolve the issue.
2:43 PM PST Between 5:14 AM and 11:38 AM PST, we experienced increased delivery latency while sending and receiving SMS messages using US toll-free numbers. Starting at 5:14 AM SMS message delivery receipts were delayed. These delays will continue while we work with our downstream partners through the backlog of delayed delivery receipts. The issues have been resolved and the service is operating normally.
Components affected
Amazon Pinpoint (us-east-1)Need to monitor AWS outages?
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