Outage in AWS

Pinpoint Sending/Receiving Delays

Resolved Minor
January 14, 2022 - Started almost 3 years ago - Lasted 2 months

Need to monitor AWS outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including AWS, and never miss an outage again.
Start Free Trial

Outage Details

10:39 AM PST We can confirm increased error rates and delivery latency for a subset of Pinpoint customers sending and receiving SMS messages via US toll-free numbers and some long codes. We are working with our partners to resolve this issue, and will continue to provide updates until the issue is fully resolved.

10:53 AM PST We can confirm that long codes are not impacted, only US toll-free numbers are impacted. We continue to work with our partners to fully resolve this issue.

11:12 AM PST We are seeing early signs of recovery, and continue to work with our downstream partners to fully resolve the issue.

11:42 AM PST We can confirm that the sending and receiving of SMS messages for US toll free numbers has recovered. However, we continue to see issues with delivery receipts being delayed and are working with our downstream partners to resolve the issue.

2:43 PM PST Between 5:14 AM and 11:38 AM PST, we experienced increased delivery latency while sending and receiving SMS messages using US toll-free numbers. Starting at 5:14 AM SMS message delivery receipts were delayed. These delays will continue while we work with our downstream partners through the backlog of delayed delivery receipts. The issues have been resolved and the service is operating normally.
Components affected
Amazon Pinpoint (us-east-1)

Cut Vendor Outage Costs with an Internal Status Page

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3260 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime