Outage in aXcelerate

USI Service Outage

Resolved Minor
March 20, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of an issue with the USI Service returning a 500 - Internal Server Error. We have received confirmation from the USI Office that this is a known issue and they are investigating this urgently. We will provide further information as it becomes available.
Components affected
aXcelerate External Integration
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/21/2025 01:00AM

The USI Service is back online and users should now be able to create and verify USIs through the system. Thank you for your patience while the USI Office resolved the outage.

INVESTIGATING about 1 month ago - at 03/20/2025 10:52PM

We are aware of an issue with the USI Service returning a 500 - Internal Server Error. We have received confirmation from the USI Office that this is a known issue and they are investigating this urgently. We will provide further information as it becomes available.

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