Outage in Axcient

Salt Lake City region network outage

Resolved Major
September 27, 2022 - Started over 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Network connectivity to services in our Salt Lake Region is currently unavailable. Based on an initial root cause analysis, we expect connectivity to be restored shortly.
Components affected
Axcient Backup for Files Offsite Replication Axcient x360Recover (formerly Replibit) Cloud (US) Axcient BDR for Veeam Axcient Backup Portal Axcient x360Cloud Management Portal (US) Axcient x360Sync Data Transfer (US) Axcient x360Sync Web (US) Axcient X360Recover Virtual Office (US) Axcient x360Sync Private Cloud Collaborative Web Editing Axcient License Portal Axcient x360Recover Manager (BRC) Axcient x360Sync Private Cloud Web Preview Axcient BRC Offsite Replication (US) Axcient BRC Cloud Tunnel Services Axcient x360Recover Manager (Replibit & D2C) Axcient BDR for Quest Axcient BDR for ShadowProtect Next-gen Cloud Replication Axcient x360Sync Collaborative Web Editing (US) Axcient BRC Cloud Virtual Office (US) Axcient x360Recover Tunnel Services Axcient x360Sync Web Preview (US) Axcient x360Cloud Smart Search (US) Axcient Salesforce Ticket Gateway Axcient BDR for ShadowProtect Cloud Backup (Legacy)
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 09/27/2022 07:18PM

Network connectivity has been restored. We are monitoring the status of all services to ensure availability and performance are back to normal.

INVESTIGATING over 2 years ago - at 09/27/2022 06:20PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 09/27/2022 06:18PM

Network connectivity to services in our Salt Lake Region is currently unavailable. Based on an initial root cause analysis, we expect connectivity to be restored shortly.

Latest Axcient outages

x360Cloud Issue - 14 days ago
x360Cloud US Issue - 27 days ago
Multiple Product Incident for US Region - about 1 month ago
x360Recover Issue in US - about 1 month ago
x360Cloud Canada Backup Issue - about 2 months ago

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