Outage in Axcient

Multiple Service Interruption

Resolved Major
July 23, 2024 - Started 5 months ago - Lasted about 9 hours
Official incident page

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Outage Details

We are working to address an issue affecting multiple products.
Components affected
Axcient Backup for Files Offsite Replication Axcient BDR for Quest Axcient x360Recover Tunnel Services Axcient Google Workspace Backup (US) Axcient Microsoft 365 Backup (US) Axcient BDR for ShadowProtect Next-gen Cloud Replication Axcient Backup Portal Axcient x360Recover (formerly Replibit) Cloud (US) Axcient X360Recover Virtual Office (US) Axcient BRC Cloud Tunnel Services Axcient x360Recover Manager (Replibit & D2C) Axcient x360Cloud Smart Search (US) Axcient x360Recover Manager (BRC) Axcient Microsoft 365 Restore (US) Axcient x360Cloud Management Portal (US) Axcient Google Workspace Restore (US) Axcient BDR for ShadowProtect Cloud Backup (Legacy) Axcient BDR for Veeam Axcient x360Sync Data Transfer (US) Axcient x360Sync Web (US)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/23/2024 11:04PM

This incident has been resolved.

MONITORING 5 months ago - at 07/23/2024 08:19PM

All x360 services have been restored. We will be continuing to monitoring for any changes.

IDENTIFIED 5 months ago - at 07/23/2024 07:55PM

x360Sync US services have been fully restored. Please reach out to support if you are continuing to have issues.

IDENTIFIED 5 months ago - at 07/23/2024 06:17PM

We are investigating issues with some partners having issues with x360Sync connectivity.

x360Cloud Smart Search has been fully restored.

IDENTIFIED 5 months ago - at 07/23/2024 04:03PM

x360Cloud management portal has been restored. Performance for backup and restores continue to be degraded for a portion of partners. Please contact support with any urgent needs.

IDENTIFIED 5 months ago - at 07/23/2024 03:31PM

All x360Recover and other Axcient Cloud BDR services have been restored

IDENTIFIED 5 months ago - at 07/23/2024 03:00PM

x360Recover Mananger and Virtual Office services have been restored. We are continuing to restore services as quickly as possible.

IDENTIFIED 5 months ago - at 07/23/2024 02:19PM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 07/23/2024 02:08PM

We are working to address an issue affecting multiple products.

Latest Axcient outages

x360Recover Manager Issue - 5 days ago
x360Sync Outage - 6 days ago
x360Cloud Issue - 18 days ago
US x360Recover Cloud Vault Partial Outage - about 1 month ago
x360Portal Issue - about 1 month ago

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