Outage in Axcient

Multiple Product Issues for US Region

Resolved Major
August 21, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an issue affect multiple products in the US region.
Components affected
Axcient BRC Cloud Tunnel Services Axcient Google Workspace Restore (EU) Axcient x360Cloud Management Portal (EU) Axcient BRC Offsite Replication (US) Axcient Backup for Files Offsite Replication Axcient x360Sync Web Preview (US) Axcient x360Cloud Smart Search (EU) Axcient Microsoft 365 Restore (US) Axcient BRC Cloud Virtual Office (US) Axcient BDR for Veeam Axcient Microsoft 365 Backup (US) Axcient Google Workspace Backup (EU) Axcient x360Recover Manager (BRC) Axcient x360Sync Web (US) Axcient Microsoft 365 Restore (EU) Axcient x360Recover Manager (Replibit & D2C) Axcient X360Recover Virtual Office (US) Axcient Microsoft 365 Backup (EU) Axcient x360Cloud Management Portal (US) Axcient BDR for Quest Axcient x360Recover (formerly Replibit) Cloud (US) Axcient Backup Portal Axcient BDR for ShadowProtect Cloud Backup (Legacy) Axcient Google Workspace Backup (US) Axcient x360Sync Data Transfer (US) Axcient Google Workspace Restore (US) Axcient x360Cloud Smart Search (US) Axcient BDR for ShadowProtect Next-gen Cloud Replication Axcient x360Sync Collaborative Web Editing (US) Axcient x360Recover Tunnel Services
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/21/2024 09:50PM

This incident has been resolved.

MONITORING 4 months ago - at 08/21/2024 09:33PM

x360Sync for US connectivity is restoring as of 21:28 UTC - at this time all services should be restored.

MONITORING 4 months ago - at 08/21/2024 08:44PM

x360Sync is still intermittently available. We are continuing to investigate this portion of this incident.

MONITORING 4 months ago - at 08/21/2024 08:34PM

The incident has been resolved as of approx 20:25 UTC. Please contact us with any ongoing issues.

INVESTIGATING 4 months ago - at 08/21/2024 08:19PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 08/21/2024 08:15PM

We are investigating an issue affect multiple products in the US region.

Latest Axcient outages

x360Recover Manager Issue - 5 days ago
x360Sync Outage - 6 days ago
x360Cloud Issue - 18 days ago
US x360Recover Cloud Vault Partial Outage - about 1 month ago
x360Portal Issue - about 1 month ago

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