Outage in Axcient

Multiple product outage for EU region

Resolved Major
October 10, 2024 - Started 2 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are aware of an issue affecting multiple products in the EU region. We are working to bring these services back online.
Components affected
Axcient x360Cloud Smart Search (EU) Axcient x360Sync Web Preview (EU) Axcient Google Workspace Backup (EU) Axcient X360Recover Virtual Office (EU) Axcient x360Recover (formerly Replibit) Cloud (EU) Axcient Microsoft 365 Backup (EU) Axcient x360Sync Collaborative Web Editing (EU) Axcient x360Cloud Management Portal (EU) Axcient Google Workspace Restore (EU) Axcient x360Sync Data Transfer (EU) Axcient x360Sync Web (EU) Axcient Microsoft 365 Restore (EU)
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/11/2024 03:17AM

This incident has been resolved.

IDENTIFIED 2 months ago - at 10/11/2024 02:10AM

x360Cloud services for the EU have been restored and backup jobs are proceeding as usual. We are still working to restore all x360Recover Cloud and VO capabilities. These are expected to be restored within the next few hours.

IDENTIFIED 2 months ago - at 10/10/2024 11:41PM

Services are coming back online for our EU region. We are still experiencing a major impact to x360Cloud and a partial impact to x360Recover Cloud where restoration work is ongoing. x360Sync services should be restored.

IDENTIFIED 2 months ago - at 10/10/2024 07:54PM

We are aware of an issue affecting multiple products in the EU region. We are working to bring these services back online.

Latest Axcient outages

x360Recover Manager Issue - 5 days ago
x360Sync Outage - 6 days ago
x360Cloud Issue - 18 days ago
US x360Recover Cloud Vault Partial Outage - about 1 month ago
x360Portal Issue - about 1 month ago

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