x360Sync Issue

This incident has been resolved.

Our engineering team has finished applying the necessary changes to stabilize the traffic. All services should be operational. We are now monitoring the results.

Summary: We have identified the root cause of the ongoing service instability in one of our European data centers. The disruption was triggered by a dual-impact event: an unexpected, sustained, high-volume influx of traffic followed by a localized hardware failure.

Action Taken:
- Traffic Wave Mitigation: To maintain service availability, we have rerouted the traffic through a specialized network filter set. This allows us to filter out unexpected traffic before it reaches our infrastructure.
- Hardware Restoration: On-site technicians and our remote team are working to troubleshoot/replace the faulty equipment to restore firewall stability.
- Service Recovery: Most core services are now back online. We are currently addressing the issues related to networking connection slowdowns caused by a large queue of production traffic pending processing.

Next Steps: Our engineering team is still fine-tuning networking settings and filters to ensure stability for all application-level traffic.

We implemented a solution to resolve the issue with x360Sync. We are now monitoring the results. Intermittent issues may still occur.

We are investigating an issue with Axcient x360Sync. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.