Outage in Axis

SRA issues in Americas

Resolved Major
May 01, 2025 - Started 28 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently experiencing issues with Secure Remote Access version 1 in the Americas. This will affect connecting to AXIS Camera Station over the internet
Components affected
Axis AXIS Camera Station Secure Remote Access
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 05/01/2025 08:34PM

SRA is working normally again

INVESTIGATING 27 days ago - at 05/01/2025 07:34PM

Investigating more issues with SRA version 1

MONITORING 27 days ago - at 05/01/2025 06:37PM

The problems have been mitigated. We keep monitoring the system.

IDENTIFIED 28 days ago - at 05/01/2025 03:48PM

The cause of the problems have been identified

INVESTIGATING 28 days ago - at 05/01/2025 02:19PM

We are continuing to investigate this issue.

INVESTIGATING 28 days ago - at 05/01/2025 01:57PM

We are continuing to investigate this issue.

INVESTIGATING 28 days ago - at 05/01/2025 01:57PM

We are currently experiencing issues with Secure Remote Access version 1 in the Americas. This will affect connecting to AXIS Camera Station over the internet

Latest Axis outages

Problem in device to cloud communication - 22 days ago
SRA v1 - 26 days ago
Occasional failures in onboarding devices to AXIS Camera Station Edge - about 1 month ago
Onboarding issue for device to cloud applications such as ACS Edge for video devices - about 1 month ago
Disturbance in some of our services - about 2 months ago

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