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Outage Details
We are seeing intermittent performance issues in Secure Remote Access version 1 in the Americas.
This will affect connecting to AXIS Camera Station over the internet.
We apologize for the inconvenience this may cause.
Components affected
Axis AXIS Camera Station Secure Remote AccessLatest Updates ( sorted recent to last )
MONITORING
about 22 hours ago - at 05/07/2025 08:04AM
A solution is implemented and we are monitoring the services.
INVESTIGATING
3 days ago - at 05/05/2025 03:11PM
Investigating - We are seeing intermittent performance issues in Secure Remote Access version 1 in the Americas. This will affect clients connecting remotely to AXIS Camera Station 5 and Pro using SRAv1. We apologize for the inconvenience this may cause and we are working on solving the issue.
You may also use an alternate method for remote access:
- Upgrade to AXIS Camera Station Pro 6.8 and enable Secure Remote Access version 2. This available at no cost for AXIS Camera Station 5 and Pro systems. More details can be found here: https://www.axis.com/support/secure-remote-access
- The Axis Cloud Portal (https://acs.mysystems.axis.com) provides web client access to AXIS Camera Station Pro systems with version 6.0 and above.
- Implement VPN access or similar networking solution for remote access.
INVESTIGATING
5 days ago - at 05/02/2025 09:00PM
We are seeing intermittent performance issues in Secure Remote Access version 1 in the Americas.
This will affect connecting to AXIS Camera Station over the internet.
We apologize for the inconvenience this may cause.
Latest Axis outages
Problem in device to cloud communication - about 21 hours ago
SRA issues in Americas - 7 days ago
Disturbance in some of our services - 28 days ago
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