Outage in Axis

SRA v1

Resolved Minor
May 02, 2025 - Started 26 days ago - Lasted 10 days
Official incident page

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Outage Details

We are seeing intermittent performance issues in Secure Remote Access version 1 in the Americas. This will affect connecting to AXIS Camera Station over the internet. We apologize for the inconvenience this may cause.
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 05/13/2025 08:03AM

This incident has been resolved.

MONITORING 20 days ago - at 05/08/2025 06:13PM

An additional fix has been implemented and the solution is working as expected.
We are monitoring the service and will update this status if there are any changes.
We apologize for the inconvenience.

INVESTIGATING 20 days ago - at 05/08/2025 05:42PM

The implemented solutions did not reach expected results, investigating different solutions.
We apologize for the inconvenience, we will update the status page when we have more information.

MONITORING 22 days ago - at 05/07/2025 08:04AM

A solution is implemented and we are monitoring the services.

INVESTIGATING 24 days ago - at 05/05/2025 03:11PM

Investigating - We are seeing intermittent performance issues in Secure Remote Access version 1 in the Americas. This will affect clients connecting remotely to AXIS Camera Station 5 and Pro using SRAv1. We apologize for the inconvenience this may cause and we are working on solving the issue.

You may also use an alternate method for remote access:
- Upgrade to AXIS Camera Station Pro 6.8 and enable Secure Remote Access version 2. This available at no cost for AXIS Camera Station 5 and Pro systems. More details can be found here: https://www.axis.com/support/secure-remote-access

- The Axis Cloud Portal (https://acs.mysystems.axis.com) provides web client access to AXIS Camera Station Pro systems with version 6.0 and above.

- Implement VPN access or similar networking solution for remote access.

INVESTIGATING 26 days ago - at 05/02/2025 09:00PM

We are seeing intermittent performance issues in Secure Remote Access version 1 in the Americas.
This will affect connecting to AXIS Camera Station over the internet.
We apologize for the inconvenience this may cause.

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