Outage in Axis

Problem in device to cloud communication

Resolved Major
May 07, 2025 - Started 23 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing problem in device to cloud communication for Axis Cloud Connect. Device generated information and updates are not reaching our cloud services. We have identified the problem and are working on asolution with high priority.
Components affected
Axis Video playback Axis Device Onboarding Axis Live video Axis Create site Axis Device Management Axis Secure Remote Access Axis Live Video Axis Customer Onboarding Axis Device upgrades – AXIS OS / Apps Axis Add new site
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 05/07/2025 10:43AM

The incident has been resolved according to our own test results. We continue to monitor the system.

IDENTIFIED 23 days ago - at 05/07/2025 09:44AM

The issue has been identified, and fixes are worked on. After investigations, the affected use cases has been found to be fewer than initially thought.

INVESTIGATING 23 days ago - at 05/07/2025 09:03AM

We are experiencing problem in device to cloud communication for Axis Cloud Connect. Device generated information and updates are not reaching our cloud services. We have identified the problem and are working on asolution with high priority.

Latest Axis outages

SRA v1 - 28 days ago
SRA issues in Americas - 29 days ago
Occasional failures in onboarding devices to AXIS Camera Station Edge - about 1 month ago
Onboarding issue for device to cloud applications such as ACS Edge for video devices - about 1 month ago
Disturbance in some of our services - about 2 months ago

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