Outage in azupay

Payment processing issues

Resolved Minor

October 24, 2022 - Started almost 4 years ago - Lasted about 8 hours
Official incident page

Incident Report

Daily report generation for some clients has been delayed and are not currently available for download through the Merchant Dashboard. We have identified the issue and we are currently working on a fix. We will post an update here once the reports have been regenerated successfully. We apologise for the delay and any inconvenience caused.

Components affected

azupay dashboard (prod)

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Latest Updates ( sorted recent to last )

IDENTIFIED almost 4 years ago - at 10/25/2022 01:18AM

The team is continuing to work on the issue and we expect to have the outstanding reports generated by 4pm today.

We will post an update here once the reports have been regenerated successfully.

We apologise for the delay and any inconvenience caused.

IDENTIFIED almost 4 years ago - at 10/24/2022 10:43PM

Daily report generation for some clients has been delayed and are not currently available for download through the Merchant Dashboard. We have identified the issue and we are currently working on a fix.

We will post an update here once the reports have been regenerated successfully.

We apologise for the delay and any inconvenience caused.

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