Payment processing issues

We believe the issue is now resolved.

If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any pertinent information such as PayID's, bsb/account numbers, date/time stamps and amounts.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

We believe the issue is now resolved and will continue closely monitoring the performance of the system.

If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any pertinent information such as PayID's, bsb/account numbers, date/time stamps and amounts.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

Our analysis shows the following impacts:

Elevated number of errors:
* Outbound payments via api
* BSB enquiries via api

Delays in processing:
* Outbound payments via api of around 4 minutes
* Creation of PayID's via api of around 5 minutes
* Processing of inbound payments to PayID's from payer's bank may be delayed. However, we can see payments trickling through.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

Our analysis shows the following impacts:

Elevated number of errors:
* Outbound payments via api
* BSB enquiries via api

Delays in processing:
* Outbound payments via api of around 10 minutes
* Creation of PayID's via api of around 5 minutes
* Processing of inbound payments to PayID's from payer's bank may be delayed. However, we can see payments trickling through at a reduced rate

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

We are continuing our investigation and will provide a detailed update as soon as one becomes available. Monitoring of our systems show that some inbound payments to PayID's from payer bank's are making their way through. Although it's a small number compared to the usual volume of traffic.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

Our analysis shows the following impacts:

Elevated number of errors:
* Outbound payments via api
* BSB enquiries via api

Delays in processing:
* Outbound payments via api
* Creation of PayID's via api
* Processing of inbound payments to PayID's from payer's bank. The last payment messages received from the wider npp network were at 8:30pm AEDT

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.

We are aware of issues in processing payments. We are currently investigating the impact and will provide a detailed update as soon as one becomes available.

Please do subscribe to our status page for the latest and most accurate information.

We apologise for the inconvenience caused.